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German Speaking Support Agent For Booking.com - Work In Greece - Paid Reloc at Mercier Consultancy MD
, , Germany -
Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In German, Customer Service, Communication Skills, Problem-Solving, CRM Systems, Booking Tools, Customer-Oriented Mindset, Multi-Tasking, Proactive Approach

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations. Key Responsibilities Provide exceptional customer service to German-speaking clients via phone, email, and live chat. Assist customers with inquiries regarding bookings, cancellations, and modifications. Resolve customer complaints effectively and efficiently to ensure satisfaction. Accurately document all customer interactions and inquiries in our CRM system. Work collaboratively with various departments to address complex inquiries and enhance overall customer experience. Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers. Fluency in German (both written and spoken) is essential; proficiency in English is preferred. Previous experience in customer service, ideally in the travel or hospitality sector. Strong communication skills and a customer-oriented mindset. Able to manage multiple tasks and prioritize effectively in a fast-paced environment. Experience with CRM systems and booking tools is an advantage. A positive attitude and a proactive approach to problem-solving. Willingness to relocate and embrace a new cultural experience in Greece. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...
Responsibilities
As a German Speaking Support Agent, you will assist German-speaking customers with their travel bookings and ensure a seamless experience. You will also resolve complaints and document customer interactions in the CRM system.