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German Speaking Support Agent For Electronics Company - Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, German Language, Technical Support, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Systems, Product Knowledge, Electronics Knowledge, Multi-tasking, Customer Satisfaction, Collaboration, Proactive Approach, Dynamic Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to present an opening for a German Speaking Support Agent to join our team dedicated to a leading electronics company. This position is located in Greece and is a fantastic opportunity for individuals passionate about electronics and customer service. As a German Speaking Support Agent, you will be responsible for assisting our German-speaking clients, ensuring they receive superior support related to our range of electronic products. Key Responsibilities Provide top-tier customer support to German-speaking clients through phone, email, and live chat interactions. Assist customers with inquiries regarding product features, troubleshooting, and technical support. Resolve customer complaints effectively to ensure a high level of satisfaction. Accurately document customer interactions and issues in our CRM system for adequate tracking and follow-up. Collaborate with technical teams to provide customers with timely and effective solutions. Stay updated on product knowledge, company policies, and market trends to provide reliable information to customers. Fluency in German (both written and spoken) is required; proficiency in English is a plus. Previous experience in customer support, preferably in the electronics or technology sector. Strong communication and interpersonal skills with a focus on customer satisfaction. Able to handle multiple inquiries simultaneously and prioritize tasks effectively. Familiarity with CRM systems and technical support tools is advantageous. A positive attitude and a proactive approach to both problem-solving and customer engagement. Willingness to work in a dynamic, collaborative environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The German Speaking Support Agent will provide customer support to German-speaking clients through various communication channels. Responsibilities include assisting with inquiries, resolving complaints, and documenting interactions in the CRM system.