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German Speaking Support Agent For Swiss Telecom Company - Work In Greece at Mercier Consultancy MD

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Systems, Telecom Tools, Customer-Centric Approach

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is proud to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious Swiss telecom company. This position is based in Greece and is perfect for individuals looking to advance their careers in customer service within the telecommunications sector. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers with their inquiries and providing them with top-notch support. Key Responsibilities Deliver excellent customer service to German-speaking clients through phone, email, and live chat. Assist customers with inquiries related to telecom services, billing, and account management. Effectively resolve customer issues and complaints to ensure satisfaction. Document all customer interactions and issues in our CRM system for accurate tracking and follow-up. Collaborate with other departments to address complex inquiries and enhance overall customer experience. Stay informed about the company's products, services, and promotions to provide accurate information to customers. Fluency in German (both written and spoken) is required; proficiency in English is a plus. Previous experience in customer service, ideally within the telecommunications industry. Strong communication and interpersonal skills with a customer-centric approach. Able to manage multiple tasks and prioritize effectively in a fast-paced environment. Experience with CRM systems and telecom tools is an advantage. A positive attitude and a proactive approach to problem-solving. Willingness to embrace a new cultural experience while working in Greece. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The German Speaking Support Agent will assist German-speaking customers with inquiries related to telecom services and provide excellent customer service through various communication channels. They will also document customer interactions and collaborate with other departments to enhance the customer experience.