German Speaking Support Agent - Logistics | Work In Greece at Mercier Consultancy MD

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In German, Customer Support, Logistics Services, Communication Skills, Analytical Skills, Problem-Solving, CRM Systems, Team Player, Independent Work, Multitasking, High-Quality Service

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This position is based in Greece and offers a chance to join our dynamic team, where you will provide essential support to our German-speaking clients in the logistics sector. In this role, you will ensure that our customers receive the highest level of service and assistance regarding their logistical needs. Key Responsibilities Deliver outstanding customer support to German-speaking clients through various channels, including phone, email, and live chat. Assist customers with inquiries related to logistics services, including shipping options, delivery timelines, and tracking. Manage and effectively resolve customer complaints to ensure a positive customer experience. Document all customer interactions accurately in our CRM system for effective tracking and follow-up. Work closely with logistics teams to address customer issues and improve service efficiency. Stay up to date on company offerings, logistics processes, and industry trends to provide knowledgeable support to customers. Fluency in German (both written and spoken) is essential; knowledge of English is an advantage. Prior experience in customer service, particularly in the logistics or transportation industry, is preferred. Excellent communication skills with a focus on creating positive customer experiences. Strong analytical and problem-solving abilities to navigate customer inquiries effectively. Familiarity with CRM systems and customer service software is beneficial. A strong team player with the ability to work independently and manage multiple tasks. A commitment to providing high-quality service and support to customers. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves delivering outstanding customer support to German-speaking clients and assisting with inquiries related to logistics services. Additionally, the agent will manage customer complaints and document interactions in the CRM system.