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German Speaking Support Agent - Logistics | Work In Greece at Mercier Consultancy MD

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Supply Chain Management, German Language, English Language, Communication Skills, Interpersonal Skills, Organizational Skills, CRM Systems, Customer Support Software

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services. Key Responsibilities Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat. Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies. Effectively manage and resolve customer complaints to maintain high satisfaction levels. Document all customer interactions accurately in our CRM system to ensure comprehensive support. Collaborate with logistics and operations teams to provide timely solutions and updates to clients. Stay informed about service offerings, industry trends, and company policies to provide accurate information. Fluency in German (both written and spoken) is essential; proficiency in English is an advantage. Experience in customer service, preferably within the logistics or supply chain sector, is preferred. Strong communication and interpersonal skills, with a focus on customer experience. Excellent organizational skills to manage multiple inquiries simultaneously. Familiarity with CRM systems and customer support software is beneficial. Ability to work independently in a fast-paced environment. A commitment to delivering high-quality service and ensuring customer satisfaction. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...

Responsibilities

The German Speaking Support Agent will provide exceptional customer service to German-speaking clients and assist with inquiries related to logistics services. They will also manage customer complaints and collaborate with logistics teams to ensure timely solutions.