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German Speaking Support Agent - Logistics | Work In Greece - Paid Relocatio at Mercier Consultancy MD
Frankfurt, Hesse, Germany -
Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Fluency In German, Customer Support, Logistics, Communication Skills, Problem-Solving, Interpersonal Skills, CRM Systems, Customer Engagement

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is pleased to announce an exciting opportunity for a German Speaking Support Agent specializing in Logistics. This role requires you to work in Greece, with paid relocation offered to qualified candidates. In this position, you will be a key player in our support team, assisting German-speaking clients with their logistics inquiries and delivering top-notch customer service. Key Responsibilities Provide exceptional support to German-speaking customers through various channels, including phone, email, and chat. Assist clients with inquiries related to logistics services, including shipping options, delivery timelines, and tracking. Effectively resolve customer complaints and issues to ensure high levels of satisfaction. Document all customer interactions accurately in our CRM system for effective tracking and follow-up. Collaborate with logistics and operations teams to troubleshoot and escalate issues as needed. Stay informed about the latest logistics services, industry trends, and company policies to provide accurate assistance. Fluency in German (both written and spoken) is essential; proficiency in English is highly advantageous. Previous experience in customer support or logistics is preferred. Strong communication and interpersonal skills, with a focus on customer engagement. Excellent problem-solving abilities and a proactive approach to customer service. Familiarity with CRM systems and logistics management tools is advantageous. A willingness to relocate to Greece, with relocation costs covered by the company. A commitment to delivering high-quality service and ensuring customer needs are met effectively. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...
Responsibilities
Provide exceptional support to German-speaking customers through various channels and assist clients with inquiries related to logistics services. Resolve customer complaints and collaborate with logistics teams to ensure high levels of satisfaction.