German speaking Support Agent SIXT Ride (m/f/d) - 100% Home Office at SIXT

Palma de Mallorca, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, English, Customer service, Communication skills, Call center experience, MS Office, Digital systems, Problem solving, Proactive attitude, Time management, Attention to detail

Industry

Travel Arrangements

Description

Descripción del empleo Ready to boost your career with a leading company in premium mobility? At SIXT, we’re looking for a Support Agent for SIXT ride - the Premium Chauffeur Service - with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector. Customer care is our top priority. Whether by phone, email, chat, or social media – in German or English – we’re looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you! YOUR ROLE Together with the support team, act as the interface between customers and chauffeurs Ensure high-quality standards are met and that every customer is safely transported from point A to B Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary Make sure each booked transfer is assigned to the appropriate driver Ensure that drivers and customers find each other – whether at a major airport, hotel, trade fair, company, or private residence – even when things get chaotic Take care of every customer – celebrity or not YOUR SKILLS Fluency in both German and English, with excellent communication skills Passion for customer service and a genuine interest in supporting and assisting clients Minimum of 1 year of experience in a similar customer-facing or service-oriented role Proficiency with MS Office tools and confidence in working with digital systems Ability to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday A proactive, solution-oriented mindset with a strong focus on delivering outstanding customer experiences WHAT WE OFFER Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment Apply now and become part of an international, forward-thinking team that’s redefining premium mobility every day. We’re excited to meet you! Información adicional Quiénes somos: Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora! Departamento: Customer Service Legal Entity: Sixt rent a car, S.L.U.

Responsibilities

Act as the primary interface between customers and chauffeurs to ensure high-quality, safe transportation. Monitor driver punctuality worldwide and manage logistics to resolve any issues during transfers.