German Speaking Team Lead Support / Technical Lead (Hybrid) at Eco Plus Solutions AB

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

75000.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Technical Support, Incident Management, Windows Server, SQL Databases, PACS, DICOM, HL7, IHE, Root-Cause Analysis, Service Monitoring, Process Optimization, German C1, English B2, ITIL, Agile Methodologies

Industry

Business Consulting and Services

Description

Team Lead Support / Technical Lead (m/f/d) – Health IT Location: Munich (Hybrid) Salary: €60,000 – €75,000 gross per year Experience: Minimum 5 years Languages: German (C1) & English (B2) Our Mission We are pioneers and market leaders in digital health data management in Germany. For over 25 years, we have been transforming how medical image data is stored, shared, and utilized. As the backbone of digital transformation for hospitals and specialist practices, we manage over 30 petabytes of medical data. Our vendor-neutral Cloud Software-as-a-Service (SaaS) solutions allow healthcare professionals to focus on what matters most: their patients. Your Role In this dual-impact role, you will act as a technical expert and a leader. You will ensure the stability of our cloud and archive solutions while building and developing a high-performing support team. You will have a significant influence on shaping support processes and driving the technical excellence of our service delivery. Tasks & Responsibilities Leadership: Provide functional and disciplinary leadership to the support team, prioritizing tasks and managing resources effectively. Technical Support: Act as a competent point of contact for users and hospital IT teams (PACS teams) regarding our image data management solutions. Incident Management: Independently handle 1st-level and 2nd-level support for cloud/archive solutions, front-end servers, and applications. Process Optimization: Continuously develop and improve support and operational processes to enhance customer service quality. Root-Cause Analysis: Perform deep-dive analyses and collaborate across departments to resolve complex technical issues. Service Monitoring: Oversee services and applications on internal and customer systems to ensure high availability. Escalation & Documentation: Manage escalations for key accounts and expand the internal knowledge base and system documentation. Your Profile Experience: Minimum 5 years of professional experience in technical customer support (1st and 2nd level). Leadership: Initial experience in functional or disciplinary leadership, ideally with remote teams, and a desire to build and grow a team. Technical Expertise: Solid knowledge of Windows Server and SQL databases. Strong familiarity with clinical IT standards (PACS, DICOM, HL7, IHE) is highly preferred. Education: Completed vocational training in IT, a university degree in Computer Science, or a comparable qualification. Languages: German (C1) and English (B2) are required. Mindset: Proactive, service-oriented communicator with a hands-on mentality and a willingness to drive change. Nice-to-have: Knowledge of ITIL/IT Service Management or agile methodologies. Why Join Us? Impact: Work with innovative healthcare products that have a high social impact. Flexibility: Modern hybrid work model with up to 4 days of home office per week (not fully remote). Growth: A leadership role with massive creative freedom to shape a team and its processes. Culture: A respectful, appreciative, and motivated team environment where we win and learn together. Stability: The agility of a scale-up combined with the security of an established medium-sized leader. Compensation: Competitive salary and attractive benefits. Contract Details Type: Permanent Working Hours: 40h/week (Option for 32h available) Vacation: 30 days Probation: 6 months Are you ready to lead the technical backbone of digital healthcare? We look forward to your application!

Responsibilities

Lead and develop a high-performing technical support team while ensuring the stability of cloud and archive health IT solutions. Handle 1st and 2nd level support, perform root-cause analysis, and optimize operational processes for healthcare clients.