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German Speaking Technical Support Agent - Work In Greece - Fully Paid Reloc at Mercier Consultancy MD
, , Germany -
Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Technical Support, Problem-Solving, Communication Skills, Customer Service, Technical Issues, CRM Systems, Team Collaboration, Product Knowledge

Industry

Business Consulting and Services

Description
Mercier Consultancy MD is excited to announce an opening for a German Speaking Technical Support Agent, offering fully paid relocation to Greece. This is a fantastic opportunity for individuals who are passionate about technology and customer service. As a Technical Support Agent, you will be instrumental in assisting our German-speaking clients by providing them with exceptional technical support and solutions related to our products. Key Responsibilities Deliver outstanding technical support to German-speaking customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products efficiently. Guide customers through solutions with clear, step-by-step instructions. Document all customer interactions and resolutions accurately in our support database. Collaborate with internal teams to escalate complex technical problems when necessary. Maintain up-to-date knowledge of product developments and policies to provide the best customer support. Fluency in German (both written and spoken) is essential; proficiency in English is advantageous. Experience in a technical support role is preferred but not mandatory. Strong problem-solving skills and the ability to analyze technical issues. Excellent communication skills for effectively interacting with customers. Familiarity with customer support tools and CRM systems. Ability to work well independently and as part of a team in a fast-paced environment. Willingness to relocate to Greece and a passion for providing exceptional customer service. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...
Responsibilities
The Technical Support Agent will provide exceptional technical support to German-speaking customers through various communication channels. They will diagnose and troubleshoot issues, guide customers through solutions, and document interactions accurately.