German Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Thessaloniki, Macedonia and Thrace, Greece -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

1380.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Service, CRM Database Management, Troubleshooting, B2B Relations, Multitasking, Active Listening, Digital Navigation, Conflict Resolution

Industry

Business Consulting and Services

Description

*** 100% Work from Home (Greece Residence Required) *** Turn your passion for customer care into a career in global tourism! This is your opportunity to step into a thriving professional journey in Greece. We are actively recruiting enthusiastic, service-driven German-Speaking Guest Relations Consultants to join our energetic, diverse workforce. In this position, you will represent a market-leading international online travel platform. Working entirely from your home office, you will act as a vital link between global vacationers and lodging hosts, troubleshooting inquiries and ensuring that every travel arrangement goes off without a hitch. Core Daily Operations As a key member of our German-speaking support squad, you will manage incoming communications through phone lines, email queues, and live web chat. Your daily tasks will include: Itinerary Support: Guiding travelers through the booking lifecycle, including new reservations, modifications, cancellations, and tailored requests. Financial & Policy Inquiries: Handling questions regarding billing, managing refund workflows, and clarifying booking terms with a composed, empathetic approach. B2B Vendor Relations: Supporting property hosts with backend software troubleshooting, rate adjustments, and live inventory updates. Digital Navigation Assistance: Helping users comfortably navigate our web tools, user accounts, and smartphone applications. Record Upkeep: Inputting precise details of user interactions and resolutions into our centralized CRM database. Candidate Profile We are looking for an empathetic, collaborative, and digitally savvy professional who loves the tourism sector, works excellently independently, and enjoys solving problems in a fast-paced environment. Minimum Requirements Linguistic Skills: Native or near-native command of written and spoken German, alongside a solid English background (B2 or higher) for internal tools and cross-department collaboration. Right to Work: Possession of an EU passport or a valid, unrestricted work permit for Greece. Technical Comfort: Agility in multitasking across multiple open browser tabs, learning new databases, and utilizing modern communication software. People Skills: Natural empathy, strong active listening capabilities, and a collaborative team spirit. Prior Background: Experience within hospitality, call centers, front-desk roles, or tourism is a plus but not a prerequisite. We supply a comprehensive, fully salaried virtual training program to get you up to speed. Compensation & Financial Benefits We feature a robust, legally structured salary model that offers excellent stability and recognizes individual performance: Base Pay: €1,380 Gross per month. 14 Monthly Payments Per Year: Fully compliant with Greek employment law, your annual compensation is split into 14 salaries rather than 12, adding extra payouts for the Christmas, Easter, and Summer holiday seasons. Performance Bonuses: Monthly KPI incentives tied directly to your service accuracy and quality metrics. Daily Expenses: A monthly food allowance issued via meal vouchers. Complete Relocation Support (For Candidates Moving to Greece) If you are moving to Greece to take advantage of this remote setup, we take the stress out of your relocation with an all-inclusive transition plan: Flight Coverage: Complete reimbursement for your flight ticket to Greece. Temporary Housing: 4 weeks of company-sponsored Airbnb lodging upon arrival, giving you a comfortable place to stay while securing your permanent apartment environment. Local Bureaucracy Assistance: Hands-on guidance to help you secure your local tax registry (AFM), social security profile, and Greek bank account. Employment Perks & Advancement We offer an exceptional digital corporate environment designed to support your lifestyle and professional aspirations: Home Office Setup: Complete support to ensure your remote workspace is equipped for success, alongside regular virtual community events to keep you connected. Paid Onboarding: A thorough, structured virtual training phase where you are fully compensated from day one. Wellness & Security: Private healthcare and life insurance policies that work alongside the national medical system. Career Trajectory: Clear pathways to advance into corporate roles such as Quality Analyst, Team Supervisor, Operations Manager, or Technical Trainer. Lifestyle Discounts: Special employee rates on global travel platforms, local leisure activities, and wellness programs. Multicultural Community: A welcoming workplace culture consisting of travel enthusiasts from every corner of Europe. How to Apply If you are eager to combine a career in international hospitality with the ultimate flexibility of working from home, we want to see your application.

Responsibilities

Act as a link between global vacationers and lodging hosts by managing inquiries via phone, email, and chat. Responsibilities include handling bookings, financial inquiries, and providing technical support for B2B vendors.