German Speaking Travel Agent (Remote in Greece) at Eco Plus Solutions AB

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

1380.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, English Proficiency, Customer Support, Reservation Management, Issue Resolution, B2B Support, Digital Literacy, Emotional Intelligence, Problem Solving, Interpersonal Communication

Industry

Business Consulting and Services

Description

Please note: This position is 100% work-from-home and requires permanent residence within Greek borders. Turn your love for travel into a rewarding corporate career without leaving the comfort of your home! Imagine swapping chilly northern winters for the sunny skies, rich culture, and vibrant lifestyle of the Mediterranean. We are currently scouting for enthusiastic, people-oriented German-Speaking Customer Support Professionals to join our multicultural hub. In this position, you will serve as the voice and face of a premier global online travel brand. Operating entirely from your home office, your primary focus will be delivering top-tier assistance to holidaymakers and lodging partners alike, ensuring every journey booked through our platform is a seamless success. Daily Responsibilities As an integral part of our German-speaking support division, you will manage incoming inquiries via phone, email, and live chat. Your core duties will involve: Reservation Management: Assisting travelers with booking setups, itinerary adjustments, cancellations, and tailored travel requests. Issue Resolution: Troubleshooting discrepancies involving payments, processing refunds, and resolving policy misunderstandings with patience and tact. B2B Property Support: Serving as a reliable point of contact for hotel and accommodation partners needing assistance with backend systems, availability updates, or rate configurations. Platform Guidance: Directing users effortlessly through digital interfaces, desktop portals, and mobile applications. Documentation: Keeping meticulous records of customer interactions, feedback, and resolved cases within the company database. What We Are Looking For We want an empathetic, collaborative, and digitally savvy professional who loves the tourism sector, works excellently independently, and enjoys solving problems in a fast-paced environment. Minimum Requirements Linguistic Proficiency: High-level fluency (written and oral) in German, alongside a strong command of English (minimum B2 level) for internal training and corporate communication. Work Eligibility: Valid EU citizenship or an existing, unrestricted legal right to live and work in Greece. Technical Aptitude: Comfort using modern office software, navigating multiple databases simultaneously, and learning new digital tools quickly. Interpersonal Excellence: A naturally helpful disposition, high emotional intelligence, and a strong collaborative spirit. Background: Previous experience in call centers, hospitality, guest relations, or travel agencies is welcomed but not mandatory. We provide a complete, fully salaried virtual training program to set you up for success. Financial Package & Compensation We provide an excellent, legally structured remuneration package designed to ensure financial security and incentivize high performance: Base Remuneration: €1,380 Gross per month. 14-Salary Annual Guarantee: In line with Greek employment regulations, you will receive two additional full salaries per year (distributed around the Christmas, Easter, and summer holiday periods). Performance Incentives: Monthly KPI bonuses tied directly to service quality and operational achievements. Meal Allowance: Monthly food vouchers to supplement your daily living expenses. Premium Relocation Assistance (For International Applicants Moving to Greece) If you are moving to Greece to take advantage of this setup, we take care of the heavy lifting to ensure a smooth transition: Travel Coverage: Full financial reimbursement for your flight to Greece. Initial Housing: 4 weeks of complimentary Airbnb accommodation to give you a comfortable base while you set up your permanent home environment. Bureaucratic Support: Step-by-step guidance through local administrative tasks (such as securing a Greek tax ID/AFM, social security registration, and setting up local bank accounts). Benefits, Culture & Professional Development We offer an exceptional digital corporate environment designed to support your lifestyle and professional aspirations: Home Office Setup: Complete support to ensure your remote workspace is equipped for success, alongside regular virtual team-building events to keep you connected. Comprehensive Onboarding: Fully paid, expert-led virtual training from day one, coupled with ongoing digital mentorship. Health & Wellness: Private medical and life insurance coverage, supplementing standard state healthcare benefits. Internal Advancement: Well-defined promotion paths into roles such as Team Leader, Quality Assurance Specialist, Corporate Trainer, or Operations Manager. Exclusive Perks: Corporate discounts on travel bookings, leisure activities, and local partnerships. Diverse Environment: A chance to immerse yourself in a truly international workforce of travel enthusiasts. How to Apply If you are ready to kickstart your career in tourism while enjoying the ultimate flexibility of working from home, we want to hear from you. Select Apply Now and submit your current CV today in either English or German to begin your application process!

Responsibilities

Manage incoming travel inquiries via phone, email, and chat to assist customers with bookings and itinerary adjustments. Provide B2B support for lodging partners and resolve payment or policy discrepancies.