German Speaking Travel Support Advisor - Work Remote In Greece at Mercier Consultancy Group

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Fluency, Customer Support, Travel Industry Knowledge, English Proficiency, CRM Software, Ticketing Systems, Conflict Resolution, Upselling, Interpersonal Communication, Time Management

Industry

Business Consulting and Services

Description

German Speaking Travel Support AdvisorAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong track record of placing professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a lifestyle you'll love. Job Overview We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's team in a German Speaking Travel Support Advisor position in Greece. This remote role, based within Greece, sits at the heart of the travel industry, where you will serve as a trusted point of contact for German-speaking travellers, helping them navigate bookings, itinerary changes, and travel-related enquiries with confidence and care. If you are looking for German-speaking jobs that combine your love of travel with genuine career progression, this is the perfect opportunity for you. Key Responsibilities Deliver exceptional customer support to German-speaking travellers via phone, email, and live chat, addressing enquiries related to bookings, reservations, and travel arrangements. Assist customers with flight, hotel, and holiday package modifications, cancellations, and rebookings in a timely and professional manner. Provide accurate, up-to-date information regarding travel policies, visa requirements, baggage allowances, and destination-specific guidelines. Handle and resolve customer complaints related to travel disruptions, delays, or service issues with empathy, efficiency, and a solution-oriented mindset. Collaborate closely with travel partners, airlines, and accommodation providers to ensure customer issues are escalated and resolved appropriately. Accurately log all customer interactions, case notes, and resolutions within the company's CRM and ticketing systems. Proactively identify opportunities to upsell or cross-sell relevant travel products and services where appropriate. Maintain a thorough understanding of the travel industry's evolving landscape, including seasonal trends, travel advisories, and promotions. Native or fluent German language skills (both spoken and written) are essential for this role. A valid EU passport is mandatory for relocation and employment eligibility purposes. A genuine passion for the travel industry and a customer-first attitude with strong interpersonal and communication skills. Previous experience in customer service, travel support, tourism, or a related field is highly advantageous. Proficiency in English at a conversational or professional level to facilitate internal communication. Comfortable working in a remote environment with the ability to self-manage, prioritise tasks, and meet performance targets consistently. What We Offer Competitive Monthly Salary reflective of your skills and experience in the travel support sector. Fully Paid Training Programme to set you up for success from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation upon arrival in Greece. Monthly Performance Bonus rewarding your hard work and dedication. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability. A fully remote working arrangement within Greece, offering flexibility and work-life balance. And Much More — including career development opportunities, a supportive multicultural team environment, and ongoing coaching from industry experts. Life in Greece Relocating to Greece means embracing one of the most captivating and culturally rich lifestyles in all of Europe. Greece offers an extraordinary quality of life, with over 250 days of glorious sunshine per year, a breathtaking coastline stretching thousands of kilometres, and a rich historical heritage that continues to inspire millions of visitors from around the world. Whether you are exploring the vibrant streets of Athens, unwinding on the sun-drenched beaches of the Aegean, or discovering ancient ruins that tell the story of civilisation itself, Greece never ceases to amaze. For professionals seeking jobs in Greece, the country represents not just a career destination but a true lifestyle upgrade. Beyond the scenery, Greece is renowned for its warm and welcoming people, its legendary Mediterranean cuisine, and an affordable cost of living that allows you to truly enjoy everything this magnificent country has to offer. The Greek way of life — centred on community, celebration, and connection — makes settling in an enriching and joyful experience. For German-speaking professionals in particular, the growing international business community in Greece ensures you will feel right at home from the moment you arrive. With a fully paid relocation package included, making the move to Greece has never been easier or more rewarding. This is your opportunity to build a meaningful career in the travel industry while living your best life in one of Europe's most beloved destinations. How to Apply Are you ready to take the next exciting step in your career and secure a German Speaking Travel Support Advisor position in Greece? Do not miss this remarkable chance to join a thriving travel industry team while enjoying everything that life in Greece has to offer. Whether you are an experienced travel support professional or a passionate customer service expert eager to make your mark in one of the most exciting German-speaking jobs available, we want to hear from you. Click Apply Now to submit your application and one of our dedicated recruitment consultants at Mercier Consultancy Group will be in touch to guide you through the next steps. Your new adventure starts here — we look forward to welcoming you.

Responsibilities

Provide exceptional customer support to German-speaking travelers via phone, email, and chat regarding bookings and itineraries. Handle modifications, cancellations, and resolve complaints while collaborating with travel partners and airlines.