German Speaking VIP Support / Account Manager at JobMatchingPartner

Gżira, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

40000.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, iGaming, German Language, English Language, Data Analysis, Excel, Tableau, Symplify, Jira, PaymentIQ, Analytical Skills, Proactive Approach, Team Collaboration, Campaign Execution, KPI Tracking, Relationship Management

Industry

Staffing and Recruiting

Description

An innovative iGaming company based in Gzira, Malta is looking for a German Speaking VIP Support / Account Manager to join their team. Reporting to the Head of VIP & CRM, you will play a central role in the player engagement strategy, working with customers across multiple markets with a focus on the German market. This is an office-based role with flexibility, offering a salary of up to €40K, depending on experience. Role & Responsibilities Build and maintain strong relationships with VIP customers by providing personalised service and resolving issues, including outside normal hours Communicate with inbound VIP players via emails and chat, providing support for the VIP segment Identify customer challenges and help VIPs navigate them smoothly Plan and execute campaigns to boost VIP activity, ensuring the right segments are targeted, with timely delivery and reporting Suggest creative ideas for bonuses, gifts, challenges, and hospitality to strengthen engagement and loyalty Work closely with the CRM team on copywriting, proofreading, and campaign execution Collaborate with internal teams such as Payments, Customer Operations, RG, and Casino to ensure a seamless VIP experience Ensure all offers and campaigns comply with internal rules and regulatory requirements Monitor customer performance, track KPIs, and identify growth opportunities Manage personal and team targets Skills and Experience 2+ years of experience in customer support within iGaming Native-level German with excellent written and spoken skills Fluency in English Data-driven, versatile, and an Excel wizard, comfortable working with data, KPIs, and spreadsheets Previous experience with tools such as Tableau, Symplify, Jira, and PaymentIQ is a plus Customer-oriented, analytical, with a resilient and adaptable approach Proactive, eager to grow, and motivated to make an impact Able to work independently as well as part of a team About the Role Salary up to €40K, depending on experience Office-based in Gzira, standard 9:00 – 17:00, with flexible hours Option to work one day per week from home and a 1-week-away policy in the first year, increasing each year Wellbeing allowance Health and dental insurance (after probation) Free snacks and fruit in the office, with breakfast on Monday and Wednesday and lunch on Friday Company events and team activities Apply with your CV in English, please. *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Responsibilities

The role involves building and maintaining strong relationships with VIP customers, providing personalized service, and resolving issues. Additionally, you will plan and execute campaigns to boost VIP activity and collaborate with various internal teams to ensure a seamless VIP experience.