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German Travel Support Advisor - Sofia, Fully Paid Relocation at Mercier Consultancy Group

Frankfurt, Hesse, Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German, English, Customer Service, Travel Support, Communication, Problem-Solving, Attention To Detail, Professional Approach, Client Satisfaction, Fast-Paced Environment, Travel Industry Passion

Industry

Holding Companies

Description

Mercier Consultancy is currently seeking a committed German Travel Support Advisor to join our growing team in Sofia, Bulgaria. In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience. Responsibilities Provide assistance to German-speaking clients across multiple communication channels, including phone, email, and chat Support clients with travel reservations and furnish comprehensive travel information Address and resolve client complaints, inquiries, and concerns promptly and professionally Maintain precise records of client interactions and transactions Collaborate effectively with internal teams to enhance service quality and client satisfaction Inform clients regarding applicable promotions and additional services Gather and report client feedback aimed at improving service delivery Fluency in German and English, both written and spoken Strong communication and excellent customer service skills Previous experience in travel support or customer service is highly advantageous Good problem-solving abilities and attention to detail Positive and professional approach focused on client satisfaction Ability to thrive in a fast-paced, dynamic environment Passion for the travel industry and motivation to develop your career in this field Competitive monthly wage Relocation Expenses Covered to Bulgaria Assistance with Apartment Search Paid Training and Opportunities for Professional Development And other benefits

Responsibilities

The role involves assisting German-speaking clients with their travel requirements across phone, email, and chat, focusing on delivering exceptional customer service and support. Responsibilities include facilitating bookings, resolving inquiries and complaints, and maintaining accurate interaction records.