Gestionnaire de Compte Client at Fortive

Vélizy-Villacoublay, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Account Management, Order Processing, Customer Support, Communication Skills, Problem Solving, Empathy, Professionalism, Computer Proficiency, B2B Services, Invoice Understanding, Complaint Handling, Team Coordination, Training, English Proficiency

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Nous recrutons un(e) Gestionnaire de compte Client pour répondre aux diverses demandes de nos clients et assurer la gestion de leur compte : Enregistrement des comptes et des commandes Saisie de bon de commande Enregistrement d'avoir Accompagnement des clients sur notre site web Apporter une aide à nos clients dans les différents process de fonctionnement Guider nos clients dans la compréhension des factures Traitement des réclamations A l'aise avec les communications téléphoniques et la rédaction de réponses personnalisées aux demandes des clients, vous êtes leur interlocuteur privilégié et concourrez ainsi à la satisfaction et la pérennisation de notre clientèle. Après une formation sur le métier de la dosimétrie passive et l'environnement informatique de ce poste, vous rejoignez notre équipe de 9 Gestionnaires de compte Client avec qui vous travaillerez en coordination. Profil De formation Bac +2, vous savez accueillir avec empathie les demandes clients et les traiter avec rigueur et professionnalisme. Vous avez une bonne élocution et un réel plaisir à l'utilisation du téléphone, à la rédaction et au service au Client. Vous avez une première expérience de traitements des appels entrants dans une activité de services B to B et êtes parfaitement à l'aise avec l'outil informatique. Anglais souhaité. Les avantages à nous rejoindre: Gérez votre propre portefeuille client Rejoignez une équipe bienveillante et dynamique Intégrez un groupe international Disposez de tickets restaurants Bénéficiez des avantages de notre CE Profitez de 2 jours de télétravail/ semaine après la fin de période d'essai Récupérez en jours de repos le dépassement de votre nombre d'heures journalier (jusqu'à 6 jours / an) Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Health Solutions Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

The Client Account Manager will handle various client requests and manage their accounts, including order entry and complaint processing. They will also guide clients through website navigation and invoice understanding.