Are you passionate about customer service and business relationship management? Do you want to thrive in a dynamic environment where your sales and analytical skills will be put to good use?
As an Internal Account Manager, you will play a key role in developing and maintaining our client base. Your mission will be to promote our products and services while delivering exceptional customer service and representing the company with professionalism.

REQUIREMENTS

• High school diploma;
• College diploma in sales, business administration, or any related field (or a combination of education and experience)
• Sales experience an asset, or a strong interest in learning
• Strong customer service skills
• Excellent communication and listening skills
• Strong problem-solving ability and calm under pressure
• Experience dealing with difficult or frustrated customers
• Customer-focused and solution-oriented mindset
• Solid analytical and problem-solving abilities;
• Ability to maintain existing client relationships via phone and email;
• Ability to design and present solutions tailored to client needs;
• Experience in face-to-face client meetings to build long-term relationships;
• Fluency in both French and English;
• Knowledge of Salesforce and Petro Plus systems (an asset)

• Develop and maintain strong relationships with clients;
• Present the benefits and uses of our products or services to clients;
• Evaluate pricing, credit or contract terms, and delivery schedules;
• Provide after-sales service as well as support following customer loss;
• Analyze and propose fixed pricing options when relevant;
• Review sales contracts and prepare related documentation;
• Evaluate the profitability of each sale;
• Collaborate with sales representatives, the service department, and customer service specialists;
• Ensure data accuracy in the computerized system;
• Develop and analyze customer service and profitability reports;
• Engage with customers who are dissatisfied or considering switching suppliers;
• Work to retain accounts by offering solutions and demonstrating value;
• Analyze territory potential and monitor reports and business situations;
• Manage client relationships, resolve issues, and optimize their experience with our company;
• Support continuous improvement and team sales goals.