Gestionnaire des ventes – Voyages et loisirs/Sales Manager – Leisure/Travel

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATIONS ET COMPÉTENCES SOUHAITÉES

• Pouvoir communiquer parfaitement en anglais et en français, à l’oral et à l’écrit ;
• Avoir une bonne résistance au stress et le gérer de manière positive et efficace ;
• Être à l’aise dans un environnement à cadence rapide ;
• Compréhension approfondie de la gestion des revenus d’un hôtel ;
• Faire preuve d’un très bon esprit d’équipe ;
• Intérêt et aptitude à offrir un service hors pair à nos clients internes, externes et nos fournisseurs ;
• Avoir une excellente présentation, une bonne élocution, en français et en anglais, et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme.
• Maintenir un aspect professionnel et se conduire de façon mature et avec intégrité en tout temps, incluant les représentations à l’extérieur de l’hôtel ;
• Attention au détail et capacité à effectuer plusieurs tâches dans un environnement dynamique;
• Être organisé, méticuleux et débrouillard;
• Faire preuve de créativité et d’esprit d’initiative ;
• Bonnes compétences informatiques, y compris une connaissance pratique de MS Word, Excel, Publisher et Power Point, et des systèmes Opera et Delphi ;
• Expérience antérieure de 3 à 4 ans dans un poste similaire ;
• Diplôme collégial en gestion hôtelière, en administration ou domaine connexe.

LA LISTE DES TÂCHES PRÉCISÉES CI-DESSUS N’EST PAS EXHAUSTIVE, VOTRE FONCTION SUPPOSERA UNE ADAPTATION CONSTANTE À DES SITUATIONS DE FORTE ACTIVITÉ ET DE GESTION SPÉCIFIQUE DE RELATIONS CLIENTS.

*Notre organisation est un employeur sensibilisé envers l’équité professionnelle et qui s’engage à recruter une main-d’œuvre diversifiée et à maintenir une culture inclusive. L’usage du masculin n’est utilisé qu’aux fins d’alléger le texte. Nous ne discriminons pas en fonction du genre, de l’appartenance ethnique, de la religion, de l’orientation sexuelle, de l’âge, du handicap ou de toute autre base protégée par les lois provinciales ou fédérales.

Sales Manager – Leisure/Travel Agencies
Division: Sales & Marketing
Department: Sales
Reports to: Director of Sales
* Due to local laws, we prioritize applicants who have permission to work in Canada, and it is essential in both English and French, both orally and in writing.
The Four Seasons Hotel Montreal is looking for a Travel Agencies Sales Manager who shares our passion for excellence and seeks to create a memorable experience for our employees and guests. We are looking for a person who has a strong work ethic, a high level of integrity, a concern for quality, a cultural sensitivity and a sense of customer service.

Core R esponsibilities

• Develop and expand the Leisure/Travel Agencies portfolio to drive bookings, exceed budget targets, and enhance hotel performance.
• Promote and sell to assigned core programs such as Preferred Partner, Internova , Virtuoso, Chase, and American Express, ensuring high performance and partner satisfaction.
• Develop new and existing accounts by analyzing business and buying tendencies in emerging markets to identify growth opportunities.
• Maintain an organized and professional plan for correspondence and follow-up with key clients and travel agencies.
• Generate hotel awareness through direct phone sales, direct sales calls, trade shows, and networking in both retail and wholesale segments.
• Collaborate with sales and marketing teams to solicit , sell, and confirm business to meet or exceed budgeted sales goals.
• Independently solicit travel and create business development plans, identifying new leads and converting opportunities into sales.
• Exhibit excellent written/verbal communication and presentation skills, effectively presenting the hotel’s offerings to travel agencies and clients.
• Demonstrate strong negotiation skills to foster long-term relationships and achieve mutually beneficial outcomes with travel agencies.
• Conduct property tours and provide detailed information about all hotel/resort services.
• Entertain clients on property during site inspections, pre-planning trips, and program operations as appropriate .
• Collaborate closely with Reservations and Operations departments to plan detailed itineraries and ensure travel agent preferences are met.
• Utilize strong organizational and time management skills to manage multiple accounts and consistently meet sales goals.
• Ensure consistent follow-up and communication with clients and travel agencies to nurture relationships and drive bookings.
• Monitor industry trends and market shifts in emerging markets, adjusting sales strategies as necessary to stay competitive.
• Stay up-to-date on the hotel’s amenities, services, and offerings and effectively communicate updates to travel agents.
• Support cross-functional collaboration with sales, marketing, reservations, and operations teams to ensure seamless service delivery.
• Represent the hotel at industry events, trade shows, and networking opportunities
• Build a strong network within the leisure travel industry to generate leads and increase hotel visibility and bookings.

Desired Q ualifications and S kills

• Ability to communicate fluently in English and French, both orally and in writing;
• Have a good resistance to stress and manage it positively and effectively;
• Be comfortable in a fast-paced environment;
• Comprehensive understanding of hotel revenue management;
• Demonstrate a very good team spirit
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and behave in a mature manner and with integrity at all times , including outside the hotel while on business;
• Attention to detail and ability to multitask in a dynamic environment;
• Be organized, meticulous and resourceful;
• D emonstrate creativity and initiative;
• Strong computer skills, including a working knowledge of MS Word, Excel, Publisher and Power Point, Adobe, Lotus Notes, Delphi and Opera;
• 3 to 4-year experience in a similar position;
• College diploma in hotel management, administration or related field.

What’s in it for you?

• Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc ) after probationary period;
• Discounts at MARCUS Restaurant and our 5- Star Spa;
• Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc … ;
• Complimentary meal per shift in our employee dining room (Café 1440 ) ;
• Retirement plan with employer contribution;
• Paid time off vacation days and 2 additional floating holidays per year;
• Excellent training and development program;
• Employee Travel Program, including complimentary stays at Four Seasons globally (by length of service and subject to availability).
• And more!

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.