JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL recherche un(e) Gestionnaire, Services opérationnels pour un poste stratégique axé sur l’analyse de données et la résolution de problèmes complexes. Ce professionnel accompagne l’équipe de gestion immobilière dans l’optimisation des services et opérations, identifie proactivement toute anomalie et met en œuvre les actions correctives appropriées pour répondre aux préoccupations des parties prenantes de manière rapide et professionnelle. Il développe et entretient des relations de confiance avec les partenaires internes et externes, et agit comme interlocuteur privilégié entre les départements, clients et locataires concernant les projets, la maintenance, les réparations, les événements et la gestion des urgences. Son objectif principal consiste à optimiser les processus opérationnels, la gestion budgétaire et le suivi contractuel, tout en garantissant le respect de la conformité réglementaire.

CE QU’IL Y A POUR VOUS

Joignez-vous à un chef de file du secteur et façonnez l’avenir de l’immobilier commercial
Des investissements massifs dans les technologies de pointe afin d’optimiser votre travail
Un régime d’avantages sociaux complet et concurrentiel

Un milieu de travail stimulant, conçu pour votre croissance et votre bien-être

• Interactions orales et/ou écrites avec des locataires ou partenaires externes basés à l’extérieur du Québec (par exemple, fournisseurs de services, cabinets d’avocats, pairs, banquiers, firmes de courtage, firmes d’analyse de crédit, agences de crédits, clientèle non-francophone, etc.)

JLL is seeking a Manager, Operational Services for a strategic position focused on data analysis and complex problem-solving. This professional supports the property management team in optimizing services and operations, proactively identifies any irregularities and implements appropriate corrective actions to address stakeholder concerns in a timely and professional manner. They develop and maintain trusted relationships with internal and external partners, and serve as the primary point of contact between departments, clients and tenants regarding projects, maintenance, repairs, events and emergency management. Their main objective is to optimize operational processes, budget management and contract oversight, while ensuring regulatory compliance.

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

• Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Manage, optimize and improve the service call system (PRISM / Building Engine);
Ensure proper distribution and execution of ongoing tickets, maintenance activities and projects;
Manage the Operations team SharePoint site, including but not limited to projects, maintenance, incidents and regulatory/legislative documentation;
Document on-site activities and interventions as well as technical staff allocation, not limited to Marketing and Specialized Leasing activations;
Collect and analyze appropriate data to support business decisions;
Support managers in developing and implementing departmental procedures and processes;
Support the administrative team with preparation and optimization of OPEX and CAPEX budgets and quarterly reviews;
Respond to emergency calls and take effective corrective measures;
Ensure compliance of tenant chargebacks;
Tenants projects and fit-out
Support the Senior Manager with documentation and preparation of the property’s 10-year Capex plan;
Assist the Senior Manager with administrative tasks for specific CAPEX projects;
Support other Project Managers (PDS) and Tenant Service Coordinators, and act as on-site liaison for visits and technical needs;
Ensure that legislative requirements and tenant/client safety are respected during worksite execution;
Manage chargebacks and penalties for service providers and contractors;
Contract Management
Support on-site supervisors in implementing contract monitoring tools;
Collect and analyze data provided by on-site supervisors, ensure service levels are met and recommend changes or optimizations;
Ensure supplier compliance with current safety and security protocols;
Review maintenance costs and exercise budgetary control;
Support procurement teams with tender processes;
Team Management
Establish and maintain effective and efficient communication with employees under their responsibility with the goal of providing optimal services to buildings;
Supervise, coach, evaluate performance and ensure development of team members (e.g., Coordinator, Operations and Projects);