Gestor de Incidentes Zona Toluca at Diebold Nixdorf

Toluca, State of Mexico, Mexico -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Customer Coordination, Field Operations Liaison, Scheduling, Workload Balancing, Service Level Agreements (SLA) Compliance, Route Optimization, Spare Parts Management, Reporting Quality Analysis, Resource Allocation, Efficiency Management, Client Communication, Technician Dispatching, Third-Party Management, Accountability

Industry

IT Services and IT Consulting

Description

Sirve como punto de contacto principal para el personal de Operaciones de Campo y como enlace entre los clientes, Operaciones de Campo y los grupos empresariales internos. Coordina y supervisa las citas con los clientes para garantizar una experiencia excelente y puntual. Supervisa el estado técnico para gestionar los tiempos de llegada y la finalización de los turnos. Supervisa las reservas de trabajo y los horarios, identificando franjas horarias sin cubrir, sobreventas, ineficiencias, cancelaciones y otras situaciones, incluyendo el control eficaz de las rutas, la concertación de citas con clientes/proveedores, la gestión de piezas de repuesto, el análisis de la calidad de los informes y la documentación. Distribuye todo el trabajo asignado dentro del territorio asignado a los técnicos de servicio de campo y a terceros. Garantiza los acuerdos de nivel de servicio (SLA) y equilibra la carga de trabajo entre los recursos aplicables, teniendo en cuenta, por ejemplo, las habilidades y la disponibilidad de piezas de repuesto de la manera más rentable y eficiente. Toma medidas para asignar o reasignar el trabajo con el fin de cumplir los compromisos con los clientes. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Responsibilities

This role serves as the primary contact point for Field Operations staff and acts as a liaison between clients, Field Operations, and internal business groups, coordinating and supervising client appointments to ensure excellent and punctual service. The manager oversees technical status, manages arrival times, finalizes shifts, supervises job bookings, manages schedules to identify gaps or overbookings, handles spare parts, analyzes report quality, and distributes all assigned work to field service technicians and third parties.