JOB purpose: The GI Renewal Services Specialist is responsible for delivering efficient renewal support through administrative and relationship management with relevant stakeholders and partners to enhance the customer and distributor experience and increasing renewals.

Major Activities are as follow:

• Assist in the Renewal Listing cycle, ensure accuracy and completion of distributing notices and lists. Responsible for the review of Renewal listings according to Priorities (Branch, intermediary, Premium, etc) aimed to be effectively distributed to CB Distribution.Effectively sends the final and complete Renewal Listing to Branches
• Support the backend Renewal Process operations of GI Preservation Unit, aimed to support the doubling of business of Distribution Team
• Pipelining of renewal accounts for issuance and endorsement
• Deliver pipeline issuance within 48 hours
• Conducting post sales administrative processes of policy endorsements
• Attending to pipeline request for floating payments.
• Resolution to email inquiries, complaints and concerns regarding renewals of distributor or customers
• Securing and facilitating approvals from internal stakeholders
• Perform business conservation in all avenues: Emails, SMS Calls
• Conduct pre-work prior call-out for proper call handling
• Sending of call out report with complete and accurate Final remarks
• Own and implement a few initiatives for GI Preservation Unit
• Manage the status and timeline of project deliverables, including project plans, requirements specification.
• Provide recommendations for business process improvements
• Project Reporting to relevant stakeholders

Your Profile

EDUCATIONAL QUALIFICATIONS

Bachelor’s degree in business, marketing, or insurance field is preferred
Background on product management/marketing, understanding the customer, requirements analysis and competitive analysis

RELEVANT EXPERIENCE

Critical thinking skills, analytical, organized
Background on General Insurance or Non-Life Business for a minimum of 2 years
Background on product management/marketing, understanding the customer and requirements analysis
Adept in MS Applications especially MS Excel and Powerpoint
About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country’s strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit www.axa.com.ph/careers for more information

Please refer the Job description for details