Gibson Garage Pro Lead & Keyholder at GIBSON Inc

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guitar Product Knowledge, Sales, Customer Experience, Time Management, Team Leadership, Opening and Closing Procedures, Amplifier Knowledge, Speaker Knowledge, Consultative Selling, Onboarding

Industry

Music

Description

Job Summary: The Guitar Pro + Keyholder reports to the Gibson Garage General Manager and will be the master expert on all guitar makes/models, accessories, and store services. They will be able to work with the most seasoned and knowledgeable player(s) along with ability to inspire the next generation of guitar player(s). You should be able to consistently achieve individual sales goals to support the store’s sales and profit objectives, while providing a seamless customer experience. Additionally, you will be responsible for communicating and executing all functions of opening and/or closing the Garage. Essential Functions: * Provide a seamless and unforgettable experience for all customers. * Leverage product and service offering to meet and/or exceed customer expectations. * Provide guidance to customers looking for repair and restoration service. * On-board new PRO team members to ensure Garage standards are upheld * Be a point of contact for the PRO team and lead by example * Other duties as assigned including opening and closing procedures Required Skills/Abilities: * Have a detailed knowledge of all guitar, amplifiers and speaker makes/models and accessories. * Ability to ask open ended questions to understand customer wants and/or needs. * Outstanding time management skill set with the ability to prioritize tasks. Education and Experience: * High School Diploma or GED required. * Advanced level: 7+ years of sales experience. Travel Requirements: * None. This position is based in-store. Physical Demands: * Must be able to have a flexible schedule and work evenings, weekends, and holidays. * Must be able to work in a loud environment for 8+ hours. Standing and walking required 60% of the time. Bending and/or squatting required 20% of the time. Lifting required 20% of the time with a max weight of 50lbs. The company’s Job Descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.

Responsibilities

Act as the master expert on guitar equipment and services to drive sales and provide a seamless customer experience. Lead the PRO team and manage store opening and closing functions as a keyholder.