Gift Processing and Donor Services Specialist at Children's Hope Alliance

Statesville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

45125.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Gift Processing, Donor Relations, CRM Management, Data Entry, Basic Accounting, Customer Service, Data Integrity, Financial Reconciliation, Written Communication, Verbal Communication, Organizational Skills, Problem Solving, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams

Industry

Mental Health Care

Description

Description At Children’s Hope Alliance, every donation tells a story—and you’ll play a key role in making sure each one is handled with care, accuracy, and gratitude. As part of our Operations and Development team, you’ll be at the heart of our mission, ensuring donors have an exceptional experience while supporting the vital programs that serve children and families. If you’re detail-oriented, thrive in a fast-paced environment, and enjoy blending data work with customer interaction, this is a chance to make a real difference every day. What You’ll Do This role is perfect for someone who enjoys variety and ownership. You’ll be the go-to person for ensuring donations are processed accurately, donors are appreciated quickly, and our data stays clean and reliable. Keep Our Giving Engine Running Smoothly Process donations from a variety of sources (online, checks, stock transfers, DAFs, recurring gifts, and more) Maintain accurate donor records and ensure data integrity in our CRM Create daily deposits and work closely with Finance to reconcile and report gift activity Manage online giving transactions and follow up on issues as needed Deliver an Outstanding Donor Experience Ensure timely, meaningful acknowledgment and recognition of every gift Respond to donor inquiries via phone, email, and mail with professionalism and care Support tribute gifts, matching gifts, and pledge tracking to ensure every donor feels valued Be a Champion of Data Quality Maintain clean, organized records—researching and resolving duplicates Support reporting needs across teams by generating donor and gift reports Learn and serve as a backup resource for CRM-related functions Support Fundraising & Collaboration Partner with fundraisers, program staff, and finance to clarify donor intent and gift details Assist with data needs for events and fundraising initiatives Flag key donor activity to the appropriate team members to support relationship-building Additional Contributions Coordinate alumni brick orders and occasional in-kind (GIK) donations Help refine processes that improve efficiency and donor stewardship Jump in on special projects and tasks as needed What You Bring We’re looking for someone who is: Highly organized with strong attention to detail Comfortable working with data and learning new systems Customer-focused with excellent communication skills Able to manage multiple priorities and meet deadlines A team player who can also work independently What We Offer A mission-driven environment where your work truly matters Opportunities to grow your skills in fundraising operations and CRM systems A collaborative, supportive team culture The chance to make a meaningful impact on children and families in our community Our Workplace Culture At Children’s Hope Alliance, we value teamwork, professionalism, and respect for the diverse communities we serve. We are committed to creating an inclusive environment where employees can grow and thrive while advancing our mission. Children’s Hope Alliance is proud to be an Equal Opportunity Employer. Requirements Knowledge/Required Skills/Abilities (Core Competencies) Must be detail oriented. Must have basic accounting skills. Must be customer service oriented and possess a willingness to represent the agency to the public. Must have strong written, verbal, and organizational skills with the ability to take initiative and execute the completion of all projects in a fast-paced environment. Must be able to operate and collaborate across multiple teams. Must be able to solve problems creatively and adapt to changing priorities and demands. Must also be adept at Word, Excel, PowerPoint, Outlook, and Teams. Education and Experience Requirements Bachelor’s degree or 5 years of experience in related field. Salesforce & Apsona experience is preferred. Nonprofit experience is ideal but not required. Gift processing experience preferred. Must have experience in data entry and/or database coordination. Must possess a valid driver's license and be insurable by agency insurance carrier. Must submit to and pass pre-employment checks, criminal records check and DMV/MVR check. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles.

Responsibilities

The specialist is responsible for processing donations from various sources and maintaining accurate donor records within the CRM. They also manage donor acknowledgments and collaborate with finance and fundraising teams to ensure data quality and donor stewardship.