Gift Room Clerk at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash handling, Point of sale systems, Customer service, Ticket sales, Inventory reconciliation, Conflict resolution, Data entry, Communication, Attention to detail, Time management, Basic math, Problem solving

Industry

Hospitality

Description

Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions. Essential duties and responsibilities include the following, Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis. Balance money and ticket bank amounts at the beginning and end of shift. Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification. Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc. Sell attraction tickets and merchandise. Make reservations for dinner shows as needed. Provide basic directions, maps, attraction and area information to the customers as needed Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation. Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape. Verify transactions to paperwork to make sure it counterparts to the cash drawer. Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day. Daily clean and secure work place. Reconcile merchandise inventory on a daily basis. Keep ticket price boards updated. Verify each others deposits before dropping the deposit on daily bases. Other duties as assigned Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45225-WR Lakes Resort and Spa Career Site Category: Sales & Marketing

Responsibilities

The Gift Room Clerk is responsible for performing teller-type services, including selling attraction tickets and merchandise while maintaining cash bank security. They also resolve guest inquiries regarding gift offers and ensure accurate daily paperwork and inventory reconciliation.