Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Position Purpose summary:
The Christmas Gifts of Hope Program Coordinator assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army Gifts of Hope Program
RESPONSIBILITIES and Accountabilities:

The incumbent will assist with the following range of job duties characteristic, or typical of the job class:

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Coordinate Gifts of Hope registration days in cooperation with the Community Services Director.
• Assists in the initial intake assessments and registration of participants into the Gifts of Hope program.
• Screens applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Community Services Director with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assists in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope registration process.
• Assure there is follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Adhere to the policies and procedures of The Salvation Army in all aspects of
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program.

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties. Refer to the Task List.

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Coordinate Gifts of Hope registration days in cooperation with the Community Services Director.
• Assists in the initial intake assessments and registration of participants into the Gifts of Hope program.
• Screens applicants assuring they meet the required means test as well as cross checking with other agencies to verify there is no duplication of service.
• Record all essential information into the case management database Link2Feed.
• Assist with referrals for additional support needs that arise in the registration process
• Ongoing reinforcement of the vison and values of The Salvation Army Okanagan Central Community Church and Ministries.
• To be open to praying with individuals as requested.
• To liaise with The Salvation Army Okanagan Central Community Church and Ministries through the Community Services Director with reference to additional program partnering opportunities.
• Assist in updating and maintaining the registration process.
• Collects, organizes and prepares statistical data and other program information either through Link2Feed or Microsoft Excel.
• Assists in the creating of information and training material for staff and volunteers involved in the Gifts of Hope Toy Program.
• Train and lead volunteers who will be working in the Gifts of Hope registration process.
• Assure there is follow up of telephone and email inquiries.
• Assist in the organization and set up of the registration venues including all IT needs.
• Prepare briefing reports for the leadership team at The Salvation Army Okanagan Central Community Church.
• Adhere to the policies and procedures of The Salvation Army in all aspects of
• Represent the organization in a professional manner and ensure the efficient and professional operation of the Gifts of Hope program