Department: GIS
Location:Sacramento, CA, US, 95827-3824
Category: Information Technology/Telecommunications
Minimum Pay Rate: $114,712.00
Maximum Pay Rate: $151,985.60
Civil Service Status: Civil Service
Apply by Date: 09/17/2025
Posting Type: Open
We are looking for a motivated GIS Enterprise Technical Analyst to join our team. This role is ideal for someone early in their GIS career who is eager to grow, learn, and contribute to a highly technical enterprise environment. Whether you are just starting out or have a couple of years of experience, this is a great opportunity to build your skills alongside a highly experienced team that supports enterprise GIS systems Sacramento Municipal Utility District (SMUD).
Purpose:
As part of our IT GIS team, you will help maintain, support, and improve our enterprise GIS platform, working on everything from system administration and application support to data management and integrations with other business systems. You will gain hands-on experience with Esri technologies, enterprise databases, and cloud-based environments, while learning best practices in security, performance, and system reliability.

Key Responsibilities:

• Provide technical support for the enterprise GIS platform, including ArcGIS Enterprise, ArcGIS Pro, and related applications
• Assist with system administration tasks such as user management, service publishing, and performance monitoring
• Support integration of GIS with other enterprise systems (e.g., work management, asset management, customer service tools)
• Perform data updates, quality checks, and process automation to maintain accurate and reliable spatial data
• Troubleshoot issues reported by business users and coordinate resolutions with the GIS team
• Contribute to documentation, workflows, and standard operating procedures
• Participate in testing, upgrades, and deployment of GIS applications and services

If you have a solid foundation in GIS concepts, a curious mindset, and the drive to develop your technical expertise, we encourage you to apply.

FLEX CLASSIFICATIONS (THAT PERMIT PROGRESSION FROM LOWER-LEVEL CLASSES TO HIGHER LEVEL CLASSES WITHOUT EXAMINATION BASED UPON ASSESSMENT OF AN INDIVIDUAL’S EXPERIENCE AND PERFORMANCE) WITHIN THE SERIES:

• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.

NON-FLEX CLASSIFICATIONS (THAT PROMOTE FROM LOWER-LEVEL CLASSES TO HIGHER LEVEL CLASSES AND REQUIRE AN EXAMINATION, SUCH AS AN INTERVIEW, BASED UPON INDIVIDUAL EXPERIENCE AND PERFORMANCE) WITHIN THE SERIES:

• Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
• Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.
  Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.
  Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series.

REQUIRED EDUCATION

• High school diploma or equivalent.

REQUIRED EXPERIENCE QUALIFICATIONS

• At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.

KNOWLEDGE OF

Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; fundamentals of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

SKILLS TO

Assess business processes and match user requirements to system capabilities; develop detailed specifications; determine system integration points; develop testing criteria and conduct testing; troubleshoot moderately complex user and system problems; perform ad hoc reporting and make script changes to reports and forms; act as functional lead on moderately complex projects; identify, assess, and coordinate training needs for staff; evaluate and resolve moderately complex technical and/or management issues and develop/implement resolution alternatives; compile and prepare routine technical, statistical and/or analytical reports and presentations; express ideas/facts clearly and concisely one-on-one or to groups, taking into account the audience and nature of the information; stay abreast of new IT technology, tools and methods to support and develop business applications; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in and with diverse teams.

DESIRABLE EDUCATION

• Bachelor’s degree in GIS, Geography, Computer Science, Information Systems, or related field; or equivalent hands-on experience

DESIRABLE QUALIFICATIONS

• Understanding of core GIS concepts, including spatial data, coordinate systems, and map services
• Familiarity with Esri software (ArcGIS Pro, ArcGIS Online, or ArcGIS Enterprise)
• Basic knowledge of SQL and relational databases
• Experience with Python scripting for GIS or process automation
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication and collaboration skills with both technical and non-technical stakeholders
• Exposure to enterprise IT environments (databases, servers, networking, or cloud)
• Internship, project work, or three or more (3+) years of professional GIS experience
• Knowledge of utility or infrastructure data models

PHYSICAL REQUIREMENTS

Applicants must be able to perform the essential job functions with or without a reasonable accommodation.

SACRAMENTO MUNICIPAL UTILITY DISTRICT (SMUD) - WHO WE ARE

As the nation’s sixth-largest community-owned electric service provider, we’re proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they’re “Happy, satisfied and engaged” which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.

PURPOSE

Performs specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

DUTIES AND RESPONSIBILITIES

• Incumbents will focus on the following five specialty areas detailed below:
• Enterprise Systems Design
• Enterprise Applications - Modifications and Enhancements
• Enterprise Applications - Optimization
• Enterprise System Reporting
• Project Management - Functional/Technical Focus
• Enterprise Systems Design:
• Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
• Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
• Enterprise Applications - Optimization:
• Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
• Enterprise System Reporting:
• Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
• Project Management - Functional/Technical Focus:
• Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
• Other:
• Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
• Performs other related duties as needed to include working outside of typical business hours when necessary.

Key Responsibilities:

• Provide technical support for the enterprise GIS platform, including ArcGIS Enterprise, ArcGIS Pro, and related applications
• Assist with system administration tasks such as user management, service publishing, and performance monitoring
• Support integration of GIS with other enterprise systems (e.g., work management, asset management, customer service tools)
• Perform data updates, quality checks, and process automation to maintain accurate and reliable spatial data
• Troubleshoot issues reported by business users and coordinate resolutions with the GIS team
• Contribute to documentation, workflows, and standard operating procedures
• Participate in testing, upgrades, and deployment of GIS applications and service