GŁ. SPEC. DS. PROCESÓW OBSŁUGI KLIENTA (355046) at Arcelormittal
Dąbrowa Górnicza, śląskie, Poland -
Full Time


Start Date

Immediate

Expiry Date

19 Mar, 25

Salary

0.0

Posted On

17 Nov, 24

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Six Sigma, English, Visio, Sap, Customer Experience

Industry

Information Technology/IT

Description

ArcelorMittal Business Center of Excellence is looking for candidates for a position of
The Customer Experience (CX) Process Chief Specialist

OUR REQUIREMENTS

  • Extensive Process Management Experience, min 4 years
  • Industry Knowledge: experience in Order To Cash, Customer Experience, or similar roles is preferred,
  • Process Mapping: Ability to visualize workflows and document processes.
  • Proficiency in Microsoft Office Suite, Visio, SAP
  • Certifications (Optional but Beneficial): Lean, Six Sigma
  • An experience in project management, change management.
  • Proficiency in English and one additional language will be plus (e.g., German, Italian, French, Spanish, Polish, Czech, Dutch).Openness to visits the office 4 days per week (office in Dąbrowa Górnicza or Kraków)
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Responsibilities
  • Evaluate existing business processes for inefficiencies, bottlenecks, and opportunities for improvement.
  • Use process mapping, flowcharts, and data analysis tools to visualize and document current workflows.
  • Recommend and implement process changes or redesigns to optimize efficiency, reduce costs, and improve service delivery.
  • Create and maintain comprehensive documentation of business processes, including standard operating procedures (SOPs), process maps, and workflow diagrams.
  • Ensure that all process documentation is up to date, accessible, and follows industry or company standards.
  • Act as a liaison between departments to ensure smooth communication and alignment on process changes.
  • Gather feedback from employees and departments to refine and improve business processes.
  • Define and monitor key performance indicators (KPIs) to measure the effectiveness of processes.
  • Analyze data to evaluate the impact of process changes and generate regular performance reports for leadership.
  • Identify trends, issues, and opportunities from process metrics to guide future improvements.
  • Provide training to employees on new or updated processes to ensure understanding and adoption.
  • Serve as a point of contact for troubleshooting process-related issues or challenges.
  • Support teams in adopting new technologies or tools that improve process efficiency.
  • Ensure processes comply with internal policies, regulations, and industry standards.
  • Identify process-related risks and work with relevant teams to develop mitigation strategies.
  • Implement controls and audits to maintain process integrity and compliance over time.
  • Drive a culture of continuous improvement by encouraging feedback and regularly revisiting processes.
  • Stay updated on industry trends and best practices to introduce innovative process improvements.
  • Lead or participate in process improvement initiatives.
  • Identify opportunities to leverage automation tools or software to streamline workflows and reduce manual work.Collaborate with IT teams to implement and integrate new technologies into existing processes.
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