GLASS CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self motivate and manage one’s own time.
• Team player with a positive attitude
• Computer literate (MS Word, and Outlook,)
• Organized and extremely detail-oriented
• Ability to prioritize
• Deadline-oriented
• Valid driver’s license
  At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.

GLASS CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Creating, modifying, and managing repair orders (RO’s) in the shops management system (CDK).
• Creating files (RO’s) in the estimating system (CCC), including the creation of repair plans, and setting up communication preferences for customer communication.
• Creating and documenting physical files prior to vehicle drop off. Assist estimators with scheduling customers for repairs.
• Providing customers with repair status updates throughout the repair process.
• Greeting customers at drop off and obtaining the necessary signatures and authorizations.
• Checking in vehicles by taking photos of damage to be repaired, unrelated prior damage, documenting current mileage, placing the RO tag on the dash, etc.
• Delivering vehicles back to the customer at the completion of repairs.
• Assist estimators with daily production walks to review work in process and ensure customers are properly updated and repairs are on schedule.
• Coordinate sublet repairs thru HMC departments and outside vendors by creating purchase orders (PO’ s) and arranging transportation of vehicles to those vendors.
• Follow up on parts ETA’s to ensure parts have been received as promised by the vendor.