Job Ref: GLE2710
Branch: The Gleneagles Hotel
Location: The Gleneagles Hotel, Auchterarder
Salary/Benefits: £27,418 per annum
Contract type: Fixed Term
Hours: Full Time
Hours per week: 39
Posted date: 26/06/2025
Closing date: 28/07/2025

COME AND JOIN US …

We are currently seeking highly organised and professional Glen Services Agent to join our Playground Planning team.
The on target earning potential for this role is £32,418 / per annum - comprising a base salary of £27,418, plus a qualified estimate of £5,000 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

• Taking responsibility for ensuring that all guest enquiries, via telephone and messaging systems are responded to swiftly and positively, proactively following all Forbes and Gleneagles standards throughout each interaction
• Recording guest issues within our HOTSOS system to ensure swift resolution from our housekeeping, maintenance, and front of house team
• Assisting the Reservations team with administrative tasks using the Property Management systems
• Understanding the breadth of activities, we offer across the playground
• Working 5 days out of 7 within the shift pattern between 8am – 8pm daily, supporting and respecting all your team members to ensure an effective and efficient handover of any outstanding items
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we’re looking for:

• Ideally you are currently established in a similar role, experienced in fast paced and ever-changing environments, with an outstanding track record of achievements
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it is the first time
• Attention to detail is one of your greatest strengths; supremely efficient and highly organised, nothing escapes you
• Taking great pride in all that you do, you know your contribution is critical for both our guest and the wider team
• Creating stand out, exceptional service for our guests is your obsession; you take huge pride in delivering exceptional experiences
• Highly motivated and possessing an immense sense of pride in your work; you’re passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you’re well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way