Global Advocate Supervisor at DoorDash USA

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Data Analysis, Coaching, Customer Support, Salesforce, Excel, Google Sheets, Problem Solving, Team Management, KPI Management, Operational Optimization, Adaptability, Empathy, Collaboration, Feedback

Industry

Software Development

Description

About the Team DoorDash is looking to change how we support frontline and external customers alike, and you'll be part of an exciting team designed to take our support to the next level. As a Global Advocate Supervisor, your team will provide live, top-tier support for DoorDash's Consumers, Dashers, Merchants, and internal customers. You’ll lead your team as they partner with our internal BPO teammates to troubleshoot, answer questions, take action, and provide feedback or solutions for roadblocks. About the Role Global Advocate Supervisors are excellent communicators who are passionate about removing barriers, adapting quickly, and getting the details right. As a people leader, you’ll be responsible for coaching and leading a team to deliver an exceptional support experience that is both empathetic and personalized. Strong leadership skills, including experience managing people and metrics, are essential for this role. As a Supervisor, you’ll also be responsible for managing cross-functional partnerships to escalate and investigate complicated issues across all lines of business. At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. The in-office days for this role will be 4-8 days per month. The schedule will be a midday shift, with at least 1 weekend day. You're excited about this opportunity because you will… Build out a team of highly motivated individuals who are focused on the success of every interaction across all lines of business Identify areas in our policies, processes, or products flagged by your team and collaborate to escalate feedback that helps shape future iterations Coordinate daily workflow within the team and adjust resources to meet service-level agreements of the business Lead a team of Global Advocates and establish, assess, and maintain KPI’s for your team Execute in short-term sprints while maintaining a vision for long-term sustained success Optimize operations from the ground up. You understand gray areas, risk, and are comfortable working and producing measurable results Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes for our customers and agents We’re excited about you because… You have 4+ years of relevant work experience, with at least 2 years of experience managing people You have experience achieving deliverables, pulling data, and using data to influence your decisions. You are results-oriented and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance You are comfortable using Salesforce, Sigma, and Excel/Google Sheets You have familiarity with working with large, diverse customer support, operations, and sales organizations You are an owner, always looking for opportunities to better your work product You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

Lead a team of Global Advocates to provide exceptional support experiences while managing cross-functional partnerships. Identify and escalate feedback to improve policies and processes.