GLOBAL AGENT AIR/OCEAN IMPORT/EXPORT OPERATIONS

BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Air/Ocean Import/Export Operations Representative is responsible for supporting the BTX business unit operations, customer service, compliance, SOPs and KPIs. This position reports to the Station Manager and will be responsible for handling of both Air/Ocean Imports and/or Air/Ocean Exports.
BTX is seeking a driven and dynamic individual who can manage the demands of global exports/imports but also possesses the leadership and communication skills required to effectively interact directly with clients as well as BTX sales personnel; The Air/Ocean Import/Export Operations Representative will be a key member of the BTX team.

SUMMARY OF DESIRED QUALIFICATIONS:

• Minimum of 5 years of operational experience within the Air/Ocean Import/Export freight forwarding or logistics transportation sector
• Undergraduate degree in business or a related discipline is highly preferred, however, relevant work experience will also be considered
• Strong computer skills and analysis capabilities
• Import process flow knowledge required for Air/Ocean Import
• Ability to quote both retail customers and global agents and understand the variables involved.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Excellent interpersonal skills and the ability to work well with both internal customs brokerage team as well as customer nominated brokers
• Ability to present ideas in business-friendly and user-friendly language
• Excellent verbal and written communication skills
• Superior active listening skills
• Strong organizational and time-management skills
• Analytical problem-solving capabilities
• A proven diverse background in all aspects of Air/Ocean Import freight forwarding and operations within a dynamic growth environment

• Courteous etiquette via phone or e-mail interaction in order to facilitate client service requests in a thorough and expeditious manner
• Air/Ocean Import/Export Shipment coordination: Set-up of shipments and/or amendments to existing shipments based upon client directives,
• Quote requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
• Tracking updates: Input milestones/tracking updates, provide client updates as shipment(s) progress is obtained through out duration of shipment transit
• General inquires and follow up: Fulfillment of any specialized requests provided by client within expected time-frame communicated
• Maintain good relationships with importers/exporteres and working knowledge of shipper lanes
• Compliance functions for department in conjunction with corporate compliance department specific to TSA and FMC compliance