Job Title:
Global Analytics Manager
Job Description
We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Summary:
We are seeking an experienced Analytics Manager to lead a high-performing team of 2–5 professionals focused on delivering strategic data insights. This role involves developing and executing strategies that drive growth, service improvement, and customer engagement through analytics. The successful candidate will collaborate with stakeholders to address business challenges, guide end-to-end project delivery, and ensure insights are translated into actionable business outcomes. Strong client relationship management and a deep understanding of analytics tools and platforms are essential.

QUALIFICATIONS:

• Proven experience leading client-facing teams in analytics or consulting.
• Expertise in platforms such as Call Miner, Genesys, AWS, and reporting/data extraction tools.
• Strong analytical, project management, and communication skills.
• Ability to operate effectively in fast-paced, dynamic environments.
• Bachelor’s degree in a related field; 5–9 years of relevant experience required.
• Deep industry knowledge of the telecom sector and client-specific environments.

• Lead and mentor a team of analytics professionals, ensuring high performance and project success.
• Develop strategies to deliver impactful insights that support business growth and service enhancement.
• Analyze complex datasets to produce detailed reports and recommendations for decision-making.
• Partner with internal and external stakeholders to design scalable solutions that enhance customer engagement.
• Oversee quality and accuracy throughout project lifecycles and ensure alignment with client objectives.
• Foster and maintain strong client relationships, serving as a strategic partner.