Global Benefits Manager

at  8x8 Inc

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
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Job Summary:
The Global Benefits Manager will be a key member of 8x8’s Total Rewards team, ensuring the success of the function. This position will provide overall support for program implementation, communications, and administration globally. The Global Benefits Manager will assist in ensuring benefit plans and programs comply with applicable laws and regulations.
A keen attention to detail, the ability to interpret complex data, and the ability to draw conclusions are very important, as is a high level of adaptability and responsiveness. The individual will be able to juggle multiple tasks, handle sensitive information, practice sound judgment, manage details, and deliver results in a fast-paced and collaborative environment.

Key Responsibilities:

• Day-to-day administration of health and welfare plans, life and disability insurance, voluntary benefits, and leaves of absence, including but not limited to enrollments, life events, death claims, and troubleshooting data issues
• Responds to employees’ inquiries and act as liaison between employees and vendors
• Works closely with benefits administration vendors, benefits consultants, insurance vendors, and payroll to administer programs and policies
• Subject matter expert on employee benefits for internal customers, vendors, and auditors
• Work with internal and external partners to test and update systems for accuracy of data exchanges
• Assist in all aspects of the annual open enrollment process
• Responsible for benefits billing and reconciliation of benefit accounts
• Assist with and complete special projects as assigned.

Qualifications:

• Strong experience in international benefits administration
• Advanced Excel: V-lookup, pivot tables
• Demonstrated experience administering global benefits
• Strong organizational skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations
• This individual must have an understanding of federal and state regulations, filings, and compliance requirements affecting employee benefits programs
• Demonstrated sophisticated problem-solving, decision-making, analytical, and modeling skills
• Strong customer service skills
• Bachelor’s degree in business, human resources, or IT (or its equivalent) highly desirable

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8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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• Day-to-day administration of health and welfare plans, life and disability insurance, voluntary benefits, and leaves of absence, including but not limited to enrollments, life events, death claims, and troubleshooting data issues
• Responds to employees’ inquiries and act as liaison between employees and vendors
• Works closely with benefits administration vendors, benefits consultants, insurance vendors, and payroll to administer programs and policies
• Subject matter expert on employee benefits for internal customers, vendors, and auditors
• Work with internal and external partners to test and update systems for accuracy of data exchanges
• Assist in all aspects of the annual open enrollment process
• Responsible for benefits billing and reconciliation of benefit accounts
• Assist with and complete special projects as assigned