Global Business OperationsTeam Lead at Another Broken Egg

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Remote team management, Data operations, Marketplace operations, Gig economy management, Data labeling, Communication, Troubleshooting, Quality assurance, Recruitment, Onboarding, Payroll coordination, Google Workspace, Greenhouse, Technical support, Performance coaching

Industry

Software Development

Description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive. Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue. Values Here are our Company Values and we’d love to have individuals who can be a culture add to our team! What We Offer Permanently Remote Pay wired directly to your bank account $50 Monthly Stipend Annual Bonus Performance-based bonuses Flexible PTO Enjoy company time off during some of the major US and PH Holidays Company-issued Device Career fast track for performers and internal mobility Learn from a team of Stanford, MIT, Google and Harvard alumni Grow With Us Workstream is looking for a Team Lead for our Global Data Operations. As a Team Lead, you are the critical link between the front-line contributors and our business operations. You will manage the entire lifecycle of a Video Data Contributor: identifying high-potential candidates, guiding them through onboarding, managing their daily output, and ensuring their hours are verified for payment. Day in the Life Real-Time Communication & Support Communication Management: Serve as the primary moderator and responder for the team’s group chats and 1-on-1 chats. Rapid Troubleshooting: Address contributor inquiries regarding equipment setup, filming guidelines, and technical blockers in real-time to minimize downtime. Engagement: Broadcast project updates, celebrate top performers, and maintain a high-touch, supportive team culture. Quality Assurance & Daily Ops Footage Auditing: Perform daily spot checks on video submissions to ensure they meet strict AI training requirements (lighting, 1080p/30FPS, 0.5x zoom). Feedback Loops: Deliver direct, constructive feedback to contributors whose footage is rejected to ensure future success. Recruitment & People Ops Collaboration Candidate Screening: collaborate with Recruiting team in hiring new team members. Onboarding & Follow-up: guide new hires through the onboarding funnel, ensuring NDAs are signed, head-mounted cameras are configured correctly, and first-time uploads are successful. Retention: Identify "at-risk" contributors who are falling behind on hours and intervene to get them back on track. Payroll & Finance Coordination Hours Verification: Audit weekly timesheets against Google Drive video uploads to ensure accuracy Finance Submission: Consolidate and submit "Ready-to-Pay" reports to the Finance department, ensuring contributors are paid accurately and on time. Payment Support: Resolve any pay-related discrepancies or inquiries from the team with transparency and speed. Who You Are Experience: 3+ years leading remote or BPO teams, ideally in marketplace ops, "gig economy" management, or data labeling. Master Communicator: You are a "WhatsApp power user" who can manage high-volume messaging without losing track of details. Tech-Savvy: Highly proficient with Google Workspace (Sheets/Drive), Greenhouse (or similar ATS), and smartphone camera settings. People-First: You enjoy coaching others and are comfortable having firm conversations about quality and deadlines. Reliable: You understand that for a remote team, the Lead is the "glue" that keeps the operation from falling apart. Must be available to work during US business hours as needed. Exceptional English (written and verbal). Reliable high-speed internet and a quiet workspace for video calls. Know More About Workstream https://www.workstream.us/blog/funding-series-b https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/ https://techbuzz.news/buzzworthy-august-27-2021/ Additional Information Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.

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Responsibilities

The Team Lead manages the lifecycle of video data contributors, including recruitment, onboarding, and daily performance management. They are responsible for quality assurance, timesheet verification, and ensuring accurate and timely payroll processing.