Global Client Experience, Vice President at Morgan Stanley

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

175000.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Process Optimization, Operational Excellence, Data-Driven Mindset, Communication Skills, Presentation Skills, Stakeholder Management, Executive Presence, Microsoft Office, Tableau, Power BI, Financial Services, Client Experience, Relationship Management, Agile, Lean Six Sigma

Industry

Financial Services

Description

Lead and oversee complex, cross-functional programs that support the firm's global client experience strategy, ensuring alignment with organizational goals and timely execution. Serve as a driver of process improvement and delivery discipline, maintaining focus on quality, consistency, and seamless execution across teams. Develop and own executive dashboards and performance reports that provide visibility into program health, progress, risks, and outcomes. Partner with senior management to lead executive steering committees and integrated workstreams, facilitating effective governance and decision-making. Act as a leader of transformational initiatives, driving innovation and continuous improvement across client engagement and servicing functions. Build and maintain strategic internal relationships across functions and geographies to strengthen collaboration and communication. Proactively identify and resolve bottlenecks, ensuring consistent program delivery and alignment with strategic objectives. Provide regular, data-driven updates and recommendations to leadership and stakeholders. Lead and mentor direct reports, fostering a high-performance culture and supporting professional development. Bachelor's degree required; advanced degree preferred. 7-10 years of experience leading programs, initiatives, or large-scale transformations within a complex, global organization. Demonstrated ability to influence and engage senior executives and lead through collaboration in a matrixed environment. Proven experience in program management, process optimization, and operational excellence. Strong data-driven mindset, with the ability to design, build, and interpret dashboards to support business insights and decision-making. Exceptional communication, presentation, and stakeholder management skills, with a strong executive presence. Advanced proficiency in Microsoft Office suite; experience with analytics or visualization tools such as Tableau or Power BI preferred. Highly organized, adaptable, and capable of managing multiple priorities in a fast-paced environment. Experience in financial services, especially in Institutional client service, relationship management, or client experience roles, is desirable. Relevant certifications such as PMP, Agile, or Lean Six Sigma are advantageous. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Expected base pay rates for the role will be between $150,000 and $175,000 per year at the commencement of employment. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Responsibilities

Lead and oversee complex, cross-functional programs that support the firm's global client experience strategy. Act as a leader of transformational initiatives, driving innovation and continuous improvement across client engagement and servicing functions.