Job Description:
We’re recruiting for a Global Client Services Advisor to join AXA Global Healthcare. In this rewarding, varied and fast paced Global Client Services Advisor role you’ll be supporting our global customers throughout their policy journey. You’ll liaise with other departments in the business and gather information to ensure the customer is helped throughout the life cycle of their policy. No two phone calls are the same, examples could include customers asking us about a payment or wanting to change their policy coverage.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work part of your week away from home at our Tunbridge Wells office.

WHO WE ARE:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.
Salary: £24,66

• Ensuring the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
• Using your initiative as well as information resources available to provide the best outcome for the customer.
• Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs, and diaries for each customer.
• Utilising attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
• Responding to email correspondence.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.