Global Client Services Associate at Interactive Brokers

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Financial Services, Communication Skills, Analytical Skills, Problem Solving, Trading Platforms, Margin Calculations, Order Types, Exchange Operations, Regulations, Financial Instruments, Team Coordination, Client Inquiries, Technology, Initiative, Methodical Approach

Industry

Financial Services

Description

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Key Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions Margin calculations; Commission structure, interest and fees Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures Qualifications & Experience: University degree (NFQ level 7) in finance, economics or related field 2-3 years’ experience Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required Strong verbal and written communication skills to accommodate client inquiries directed via telephone, web ticket or online chat In depth understanding of the following financial instruments: stocks, bonds, options, futures, options on futures, foreign exchange and funds Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies Ability to work in a dynamic, medium-size office environment Fluent in English required and any other EU language is a plus If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest brokerage brands. We are looking forward to receiving your online application.

Responsibilities

The Global Client Services Associate will resolve routine and complex client service issues while coordinating activities with other customer service divisions. Responsibilities include addressing client inquiries related to trading platforms, account functions, and product attributes.