Global Commercial & Customer Experience Capability & Enablement Leader at Celanese

Meyrin, Geneva, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Enablement, Customer Experience Strategy, Performance Transformation, Stakeholder Management, Global Team Leadership, Business Acumen, Change Management, Operational Execution, Analytical Problem Solving, Governance Implementation, Cross-functional Alignment, Customer Value Chain Optimization

Industry

Chemical Manufacturing

Description

Overview We are looking for a for a Global Commercial & Customer Experience Capability & Enablement Leader This role has a global scope and will be based in our Meyrin offices. Role Overview Drive measurable improvement in commercial performance and customer experience across Sales, Application Development and customer-facing operational functions, including Customer Service, Logistics, Order Management, and Important/Export. This role sits at the intersection of business performance and operational execution, focusing on how commercial and customer-facing teams perform across the end-to-end customer value chain. It translates business priorities into the right combination of capability, behaviors, tools, and ways of working to drive sustained behavior change and measurable business impact. Responsibilities Define and lead the global capability and enablement strategy aligned to Commercial and operational priorities. Identify opportunities to improve performance (e.g., margin, conversion, service levels) and translate them into targeted capability and behavior change initiatives. Drive behavior change at scale by embedding role-based enablement into day-to-day execution. Drive alignment across commercial and customer-facing teams to improve how work gets executed, strengthen handoffs, and deliver better customer outcomes. Design and implement integrated solutions that combine capability, behaviors, ways of working, and supporting tools and processes. Establish pragmatic governance to enable consistency, scalability, and disciplined execution. Measure success through business outcomes, not learning metrics. Build and lead a high-performing global team. Qualifications Critical Experiences: Proven track record of driving measurable business impact (e.g., margin, conversion, customer outcomes, service performance, cycle times). Experience in commercial enablement, customer operations, and performance transformation. Strong understanding of how commercial and customer-facing operations work in practice across the end-to-end customer value chain. Ability to translate business challenges into scalable capability and behavior change solutions. Experience applying a business-first, problem-led mindset (not defaulting to training). Strong track record influencing (senior) stakeholders in global, matrixed environments. Experienced in leading global teams. Competencies Strong business acumen and understanding of commercial and operational drivers. Performance consulting mindset (problem → root cause → targeted intervention). Focus on outcomes over activity. Ability to operate across behaviors, ways of working, process, tools, and incentives. Proven ability to drive behavior change at scale. Influential communicator with the ability to engage and align cross-functional teams. Ability to build structure and governance pragmatically. Strong analytical and problem-solving capability.

Responsibilities

Lead the global capability and enablement strategy to improve commercial performance and customer experience across sales and operational functions. Translate business priorities into scalable behavior changes, tools, and ways of working to drive measurable business impact.