We’re looking for dedicated and passionate team members based in Canada to join our Real-Time Coverage (RTC) team! As a Crisis Analyst, you will be the human in the loop to support our AI-first approach to alerts by gathering, corroborating, and curating social media chatter.

WHO WE ARE

Samdesk is a global disruption monitoring tool that delivers real-time crisis alerts 24 hours a day, 365 days a year, powered by AI. We make sense of the world’s most valuable real-time data sources with the purpose of creating a safer world. In 2021, Samdesk closed a $13.5M Series A and is proudly headquartered in Alberta, Canada with team members located all over the world. We are a growing team of dreamers and builders, passionate about building great products and services.
Check us out! www.samdesk.io

FIRST PEOPLES ACKNOWLEDGEMENT

samdesk respectfully acknowledges that, being headquartered in Edmonton, we are situated on Treaty 6 and Region 4 territory, traditional lands of First Nations and Métis people respectively.We respect the histories, languages, and cultures of First Nations, Métis, Inuit, and all other First Peoples of Canada, whose presence continues to enrich our community.
The City of Edmonton owes its strength and vibrancy to these lands, the diverse Indigenous peoples whose ancestors’ footsteps have marked this region, and the settlers from around the world who continue to be welcomed here and call Edmonton home

ABOUT THE ROLE

Reporting to the Lead Analyst, this is a demanding yet rewarding role providing critical live coverage of crisis events occurring across the globe as part of our worldwide team.
The Samdesk platform is an AI tool that is not only the first to break the news but also provides the information and context needed by today’s Fortune 500 organizations in their growing business continuity needs. The alert you send to a user about an active shooter at a shopping mall may prompt them to advise nearby customers and employees to seek shelter, lockdown stores and reroute deliveries away from the area. As such, our customers trust us to provide them with up-to-date and accurate information as fast as possible. It can be high pressure, but we provide a friendly, supportive team alongside the tools and training you need to succeed.

WHAT YOU’LL DO

• You’ll be responsible for the quality of our data output (alerts, content, information), and ensuring that what users see is timely and relevant
• You’ll seek to quickly understand which events are of higher impact and relevance to our users, using a combination of your experience, judgement and our playbooks to prioritize
• You’ll be responsible for collecting information in real-time, corroborating it, and building out the breadth and depth of our real time coverage as a crisis unfolds
• You’ll contribute to shared resources to improve our content and information discovery processes and foster collaboration on the team
• In addition to real time events, you’ll be part of an internal working group focused on geopolitics, future planning such as global sporting events or climate disasters
  Although this is a remote role, you’ll work closely with teammates across the world. Whilst on shift you will connect with other analysts in real-time via an audio call to promote fluid communication and ensure events are effectively monitored in real time.