Global Customer Maintenance Team Lead at Experian

Sepang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Team Leadership, Process Improvement, Communication Skills, Attention to Detail, Operational Excellence, Stakeholder Engagement, Coaching, Performance Reviews, Data Quality, Auditing, Data Cleansing, Oracle EBS, O2C Processes, Project Management, Training Coordination

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Role Summary: As a Customer Data Maintenance Team Lead, you will liaise with different finance teams to ensure that correct billing information and legal entity is held for invoicing purposes, managing customer information by applying standardization, setting up and maintaining data and detecting inconsistencies, keeping duplicate accounts to a minimum, highlighting any missing information, and assisting with further actions. It will be your responsibility to handle inbound enquiries and assign to the relevant team members where necessary, ensuring that the correct procedure is followed at all stages and in a timely manner. You will set, agree, and monitor Service Level Agreements with the finance teams and key contacts, coaching and managing a team of 8 analysts to comply with performance targets. You will help co-ordinate training, testing and changes, you will consistently check the existing processes to suggest and implement improvements where necessary and will manage any assigned internal and strategic projects. You will also be responsible for: Develop and empower talent through coaching, performance reviews, and career development planning. Drive operational excellence by managing team performance, optimizing processes, and ensuring data quality. Foster collaboration and stakeholder engagement across functions to align goals and deliver business value. Champion change and innovation, supporting adoption of new tools and leading continuous improvement initiatives. Producing the monthly internal KPIs and Operational metrics. Performing auditing, cleansing, enrichment, and deduplication activities as per the established processes. Documenting and formalizing data standards and processes on an ongoing basis. Utilizing data management tools to assist in any assigned internal projects, data migrations and integrations, orienting and proposing solutions to problems. Working with the business to define requirements and create processes to meet their needs participating in actions from clarifying the need, brainstorming solutions to implementation. Qualifications More About You: A bachelor’s degree or equivalent with minimum 3 years+ working experience in data related field Previous experience in O2C processes and/or knowledge of Oracle EBS Accounts Receivable module is a plus Comfortable in working virtually full time and experience in leading a small team teams locally and globally and support stakeholders in different time zones (APAC/EMEA Hrs. & US Hrs.) Experience in leading a small team, dealing with month-end close issues, escalations and work under pressure is a plus. Strong attention to detail with ability to research and resolve complex data problems. Highly proficient communication skills and efficiently communicates in English written and spoken. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Responsibilities

The Customer Data Maintenance Team Lead will manage customer information, ensuring correct billing and legal entity data for invoicing. Responsibilities include coaching a team of analysts, monitoring performance, and driving process improvements.