Global Customer Relations Specialist at BALL HORTICULTURAL COMPANY

West Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

24.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Booking, International Documentation, Phytosanitary Certificates, SAP, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Verbal Communication, Written Communication, Bilingualism, Organization, Detail Orientation, Cultural Sensitivity, Complaint Resolution

Industry

Farming

Description

Description PanAmerican Seed is an internationally renowned breeder and producer of F1 and Open Pollinated flower and vegetable seeds based in West Chicago, IL. We are seeking an outgoing, highly organized and detail orientated Global Customer Service Specialist to provide world class customer service to our broad customer base that stretches across 5 continents and over 93 countries. The ideal candidate will demonstrate initiative, drive, and flexibility, be an active team player with other members of the GCSS team, and willing to go the extra mile to ensure complete customer satisfaction. Responsibilities and Duties Provide full spectrum of customer service support to customers including booking orders, order confirmations and order changes in a reliable and timely manner – to ensure the highest level of CS support in our industry Ability to organize daily workflow to meet customer timeframes – to keep up with daily incoming orders Track booked orders to ensure that all necessary paperwork and work is completed for an on-time delivery, including backordered seed and freight and follow up as necessary. Notify customers of issues that may delay delivery - to keep customers well informed on the progress of their orders Apply for phytosanitary certificates and other international documents via the USDA website and other electronic means that are needed for export of product – so that orders are scheduled for delivery in a timely manner Resolve customer complaints – for the potential to update business processes and ensure repeat business Perform a variety of customer service-related tasks as assigned Support the entire Global Customer Service team as needed – so that no customers, or orders, are left unattended or un-booked in the absence of their dedicated CS rep Learn basic knowledge of PanAmerican Seed products and Product Forms – needed so that they can book orders from sometimes cryptic Purchase Orders Requirements Must have 1-3 years of customer service experience in a fast-paced, high transaction/ high pressure environment. International customer service experience a plus – highly desirable Excellent verbal and written communication skills are required. Being bilingual is a plus. Must have at least a high school diploma/GED. SAP experience highly desirable PC knowledge including proficiency with MS Word, Excel, Outlook and Microsoft Teams is required. Must be able to work as in a team environment Well organized and detail-oriented skills Sensitivity to cultural, religious, political and language differences across a wide range of countries Pay Range: $20-24/hour Physical Requirements Ability to sit/stand 100% of the day Ability to use hands/fingers 100% of the day Our promise to you We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable. In addition to this we provide a comprehensive Total Rewards package that includes: Medical, dental, life and long-term disability insurance 401k/Profit Sharing Retirement Plan Paid time off benefits including vacation and holidays Tuition assistance Employee Assistance Program and Positive Health programs An onsite subsidized café overlooking renowned display gardens and restored natural areas

Responsibilities

Provide comprehensive customer service support including booking orders, managing confirmations, and handling international export documentation. Resolve customer complaints and collaborate with the global team to ensure timely delivery and customer satisfaction.