Global Customer Services Operations Leader (JAPAC)

at  Palo Alto Networks

OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

WHO WE ARE

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description

YOUR EXPERIENCE

• 10+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment.
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation.
• Ability to develop and implement effective strategies that align with organizational goals.
• Skills in streamlining operations for maximum efficiency and effectiveness.
• Strong analytical abilities to assess performance metrics and identify areas for improvement.
• Ability to manage multiple priorities with a focus on data, outcomes and execution.
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global.
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders.
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data; familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions.
• A strong focus on customer satisfaction and experience in managing customer relationships.
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field
  Additional Information

Please refer the Job description for details