Who we are looking for
This role is pivotal in leading and implementing global initiatives aimed at simplifying our Global Delivery operations and driving transformative change. You will collaborate closely with operations and technology to ensure program objectives are met, operational requirements clear and solutions are tested.
What you will be responsible for
As a Global Delivery Simplification Managing Director you will:
Drive Operational Transformation: Develop and implement operating model changes to shift our operations towards digitalization and enhanced client experience.
Lead AI Implementation: Guide the design and implementation of AI solutions across Global Delivery Operations, fostering scalability
Strategic resource allocation: Direct AI technology solutions by strategically allocating resource to high value projects that simplify, innovate, and mitigate risk
Cross-functional collaboration: partner with Product, Operations, Technology to execute scalable solutions aligned with Company’s strategy, regulatory requirements, and customer needs
Promoting continuous improvement : foster a culture of continuous improvement and maintain a robust service and control environment
Risk Excellence: demonstrate commitment to risk excellence through accountability, continuous learning, and awareness of regulatory and technological advancements
What we value

These skills will help you succeed in this role

• Experience in financial services operations
• Experience on large scale operations transformation initiatives
• Experience designing target state operating models through AI implementation

Education & Preferred Qualifications:

• Operations Experience program managing large scale global and complex initiatives and implementations
• Ability to effectively partner with Ops leads, technology partners, senior management and business counterparts. Strategic thinker and visionary who can also roll up sleeves to ensure proper execution
• Project management and business analysis skills
• Process reengineering

State Street’s Speak Up Lin

• Experience in financial services operations
• Experience on large scale operations transformation initiatives
• Experience designing target state operating models through AI implementatio