Global Digital Store Experience Manager

at  Pandora Jewelry

DIGITAL STORE EXPERIENCE MANAGER

Are you passionate about redefining the retail experience through innovative technology? Do you thrive in a fast-paced, collaborative environment where your leadership and technical expertise drive tangible results? If so, we have an exciting opportunity for you!
Redefine the Future of Retail at Pandora
We are on a mission to transform the retail experience by seamlessly blending technology with strategy. As the Digital Store Experience Manager, you will spearhead retail-centric technology projects that enhance store operations, optimize customer journeys, and simplify the lives of our store teams.
This role is your chance to play a pivotal role in shaping Pandora’s “future store” vision, supporting the Director of Digital Store Experience & Strategy, and achieving KPIs through innovative technical solutions.

CLUSTER REQUEST AND REQUIREMENTS MANAGEMENT:

• Capture and manage cluster requirements, identify gaps, developing scalable, sustainable solutions tailored to retail needs.
• Build strong relationships with clusters to gather feedback and drive improvements.

KEY QUALIFICATIONS:

• Bachelor’s degree in Business, IT, Retail, or a related field, or equivalent professional experience.
• 3+ years of experience in digital project management, retail systems, or similar roles, preferably in retail or eCommerce.
• Proven capability to achieve KPIs through technical solutions and innovative approaches.
• Strong understanding of retail technology systems (POS, CRM, inventory management) and their ecosystem.

SKILLS AND COMPETENCIES:

• Exceptional project management skills with the ability to manage multiple priorities effectively.
• Strong analytical abilities to assess needs and implement practical, innovative solutions.
• Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
• Proactive mindset with a focus on delivering measurable business value.
• Proven ability to collaborate effectively with cross-functional teams, including retail, IT, operations, and commercial departments.
• It would be an advantage if you have experience as a Retail Operations Manager, Retail Project Manager, or Product Manager.