We’re looking for a motivated and results-driven Global Director of Customer Support to guide and enhance our customer support organization.
You’ll be a key member of the Customers for Life Leadership team, responsible for high-quality customer experiences for our 16,000 customers.

IN THIS ROLE, YOU’LL …

• Be ensuring operational excellence and scalability for our 35 support professionals in Helsinki, Dublin, Atlanta, Singapore, and our BPO partner locations.
• Develop a capable, efficient support team, implementing operational improvements and maintaining a 95% customer satisfaction rate with innovative solutions.
• Be responsible for optimizing our support processes, leveraging technology and automation, and promoting a culture of customer advocacy within the organization.