We are hiring a Global Director of Hospitality and Operations on behalf of one of our clients — a large, growing American banking and financial services company. This role is based in London and will oversee workplace services across EMEA, India, and APAC, while also supporting the global standards of the Rapport brand.
The role covers a variety of services, including reception, catering, employee dining, and community management. You will also act as a global Subject Matter Expert (SME) for Rapport, helping teams across different countries stay aligned and deliver great service.
This is a full-time, permanent position with international responsibilities. You will need to be confident managing operations, working with senior stakeholders, and travelling when needed.
Please note: the internal job title for this role is Vice President of Operations, but we’re open to candidates with equivalent experience, even if you’ve held a different title.

• Lead operations across EMEA, APAC, and India for all Compass service lines, including Reception, Conference Services, Community Managers, Catering, Hospitality, and Mail Services (where applicable)
• Act as the global SME for Rapport, supporting regional teams with strategic insight, brand consistency, and service innovation
• Own the operational strategy for service delivery against SLAs and KPIs, ensuring excellence and compliance across all touchpoints
• Foster exceptional client relationships, serving as the senior point of contact and strategic advisor for regional stakeholders
• Drive innovation across service models, embracing technology and process improvement to enhance experience
• Develop and lead regional leadership teams, mentoring talent and building a culture of collaboration and accountability
• Manage regional budgets, deliver on financial targets, and ensure responsible risk and regulatory compliance