Global Disputes Servicing - Pod Leader at American Express Global Business

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Performance Management, Customer Experience, People Leadership, Time Management, Conflict Resolution, Interpersonal Communication, Collaboration, LEAD Coaching Framework, Career Development

Industry

Financial Services

Description

Global Disputes Servicing – Pod Leader #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2026 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines (2025) by the Everest Group Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction. As a Specialist Coach you will split your time between your Pod Leader duties and your Specialism: Your Specialism – Customer Experience: Dedicated to driving CCP performance through coaching while partnering closely with other Specialist Coaches. As a Customer Experience coach, you will support CCPs based off your area of expertise, whilst coaching to any and all behaviors holistically to drive world-class customer service and results. Pod Leader: Creating a sense of community in your Pod through check-ins, huddles and enabling a Peer Coaching culture. As well as acting as first point of contact for well-being, you’ll show your backing for your CCPs through effective career development conversations. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Pod Leader balances duties between driving customer experience performance through coaching and fostering a community within their pod. They serve as the first point of contact for employee well-being and lead career development conversations for CCPs.