Global Exams Service Officer, East China at British Council

, , China -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Multi-Tasking, People Management, Project Management, Financial Activities, Document Management, Customer Service, Compliance, Quality Assurance, Administrative Skills

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Job Title : Global Exams Service Officer, East China Purpose of job: To deliver high quality examinations services for British Council Global Exams Services Examinations (Professional, Educational and Entrance exams) in East China through effective exam administration management, ensuring exam services are delivered in full compliance with all corporate standards and regulations set by examinations' boards. Role context China is one of British Council's largest exams operations, delivering extensive international exams to individuals, institutions, schools and corporate clients in mainland China. By providing access to highly valued UK qualifications, with the reassurance of integrity, we build on the UK's reputation for world-class educational standards. Core tests we administer include IELTS, Aptis, and a wide range of academic and professional qualifications (Distribution Exams stream). The Global Exams Services Exams stream in China encompasses school exams, professional exams, and university exams and is a critical part of our exams business Main opportunities/challenges for this role Coordinate with venue staff and test centre team to work collectively to ensure the successful delivery of high-quality examinations services to candidates with full compliance to the corporate standards and the requirements of the exam boards. Take proactive actions in the implementation of the British Council Examinations Quality Compliance & Assurance standards to ensure all confidential materials handling process is fully compliant Assist with the development and continuous enhancement of operational delivery and test administration procedures. Be responsible for documentation filling, sorting and developing related document template. Prepare exam related administrative materials with 100% accuracy in accordance with exam board's requirement before the set deadline. Handle enquiries from customers in a professional and efficient manner as well as meeting the relevant corporate standards Perform required financial activities (Purchase Order/Sales Order creation, Accrual, Income reconciliation, Finance tracking, exam record etc.) and support line manager in finance monitoring to ensure accuracy and compliance to statutory requirements and corporate standards. Ensure all duties are delivered in line with the British Council's policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity. Other duties assigned by line manager. Manage information created and received in compliance with the British Council's information management standards, policies, the UK data protection principles and local legislation. Qualifications Bachelor degree is required for the job holder. Role specific knowledge and experience Minimum one year of experience in administration that required high level of attention to details and meeting strict deadlines Demonstrable multi-tasking ability Demonstrable experience of people management and project management English at Proficiency Level B2 (Aptis B2, IELTS 6.0 or equivalent) Chinese at Proficiency Level C1 (HSK 5 or equivalent) Further Information Pay Band - 5 Contract Type - FTC Department/Country- Country/Cluster Operations/China Closing Date (Time) - 3 December 25 (IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Global Exams Service Officer is responsible for delivering high-quality examination services in East China, ensuring compliance with corporate standards and exam board requirements. This includes coordinating with venue staff, managing exam administration, and handling customer inquiries professionally.