Global Field Support Leader CT/AMI at Philips

Best, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Technical Support, Medical Imaging, Healthcare Technology, Process Optimization, Digital Enablement, Data Analytics, Customer Insights, Collaboration, Training, Capability Development, Knowledge Management, Operational Excellence, Project Management, Lean, Six Sigma

Industry

Hospitals and Health Care

Description

Job Title Global Field Support Leader CT/AMI Job Description At Philips, we believe there’s always a way to make life better. The Global Field Support Leader CT/AMI sets the strategic direction for the newly established Global Field Support organization, ensuring alignment with Philips’ overall business objectives and operational excellence. This role leads global initiatives to elevate technical support performance, strengthen service capabilities, and drive continuous improvement through technology, data insights, and cross-functional collaboration. In this role you will act as a key driver of transformation in field support operations — addressing global escalations, optimizing service delivery, and embedding customer-centric innovation across all levels of the organization. Your role Define and execute the global strategy for Field Support, aligning services with Philips’ strategic priorities and ensuring world-class customer experience. Lead process optimization and digital enablement initiatives to enhance efficiency, responsiveness, and knowledge sharing across global teams. Manage major escalations, driving root-cause resolution and preventive actions in coordination with senior stakeholders. Establish policies, standards, and performance metrics that ensure compliance, quality, and operational consistency. Use data analytics and customer insights to drive continuous improvement and strengthen service excellence. Collaborate with R&D, Product Management, and Marketing to integrate service readiness and feedback into product lifecycle planning. Build strong relationships with key customers and industry partners, representing Philips at strategic forums and engagements. Oversee training, capability development, and knowledge management for the global field support community. Lead organizational transformation, fostering innovation, agility, and a culture of high performance. Manage budgets, resources, and performance goals, ensuring alignment with global business targets. Drive succession planning and talent development, building a diverse, capable, and future-ready support organization. You are the right fit if you have Bachelor’s or Master’s degree in Biomedical Engineering, Electronics Engineering, IT, Health Sciences, or related field. Minimum 8 years of experience (Bachelor’s) or 6 years (Master’s) in Product Support, Medical Devices, Healthcare, or Clinical Operations. And also preferred: Proven leadership in global or regional technical support within a regulated industry. Strong expertise in medical imaging (CT/AMI) and healthcare technology. Demonstrated results in operational excellence, process transformation, and organizational leadership. Certifications in Project Management, Lean, or Six Sigma are advantageous. How we work together We believe that we are better together than apart. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

The Global Field Support Leader CT/AMI sets the strategic direction for the Global Field Support organization, ensuring alignment with Philips’ business objectives. This role leads initiatives to enhance technical support performance and drive continuous improvement through technology and collaboration.