GLOBAL FORWARDING AGENT - OCEAN IMPORT OPERATOR

Primary Location: Mascot, New South Wales Australia
C.H. Robinson is currently seeking a Global Forwarding Agent (Ocean Import Operator) to join our operations team in Sydney. The Global Forwarding Agent will be the primary point of contact for their assigned customer accounts, managing the full shipment lifecycle to ensure accuracy and efficiency in meeting customer requirements.
You’ll work closely with customers from the initiation of shipments through to completion, overseeing all related tasks, maintaining daily communication, managing reporting, and handling emails. A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.
Candidates with non-industry backgrounds who demonstrate a strong customer service mindset and willingness to learn industry concepts to build a career in logistics are welcome to apply.
Location: Mascot, Sydney. A hybrid, flexible work arrangement applies.

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute and coordinate shipment tasks as per customer SOPs- booking approvals, processing pre-alerts, governmental filings, deliveries, and invoicing.
• Create, maintain, and update accurate shipment data in Navisphere
• Provide quotes based on customer and network needs, and ensure full pricing understanding
• Offer track and trace services and generate shipment documents
• Maintain high data integrity across all shipment details including INCOterms, routing, dates, and documentation