Your key responsibilities

You will define, build and scale global customer programs that create a consistent customer experience and measurable commercial impact across Element Logic's international business. You will:

• Develop and execute the global Customer Programs strategy in alignment with the overall Customer Success strategy
• Build scalable frameworks across onboarding, adoption, customer health, retention, expansion and advocacy
• Translate strategy into practical playbooks, governance and ways of working
• Establish customer health, risk and intervention frameworks
• Drive implementation and adoption across markets and business units
• Balance global consistency with local business and customer needs
• Build alignment and ownership across functions and geographies
• Define relevant measures of customer value and program impact

This is a role for someone who can turn strategy into execution and create sustainable adoption across the organization.

Qualifications & Experience

You bring substantial experience from Customer Success, Customer Programs, Commercial Excellence or a comparable function within an international B2B environment.

Required qualifications:

• Bachelor’s or master’s degree in business, Engineering, Supply Chain, Technology, or a related field.
• 10+ years of relevant professional experience, including experience in senior roles from global roles and international organizations
• Proven experience designing and implementing customer programs, operating models or customer/commercial excellence initiatives across multiple markets
• Relevant experience from warehouse automation, intralogistics, material handling, robotics, supply chain technology or adjacent industrial technology environments
• Demonstrated experience working successfully in a complex, international matrix organization
• Experience driving cross-functional transformation and organizational adoption
• Strong commercial understanding of customer retention, recurring revenue, expansion and lifecycle management
• Proven ability to influence and create alignment across functions and geographies without direct authority
• Experience working effectively with senior and executive stakeholders
• Relevant higher education in business, engineering, technology or a related field, or equivalent professional experience
• Professional fluency in English
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